Sudden Link Complaint

Very Poor Customer Service & Installation support - Cable TV & internet

Reviewed by sursiv
Complaint

I called suddenlink 4 weeks back, and they said they would have to add our house to their records, and that would take a week. It took 3 weeks for that to happen, and when the installation was scheduled, they found that there was no suddenlink cable box near our house to give connection to.

Now, I am trying to get a date from them for installation and after 4 calls, there is no idea of when or what is going to happen. Some say they will get back to me, and never get back. Others say, they need to get update from head office. The customer support people do not seem to be interested in the customer at all.

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Comments - Consumers and Companies Connect by Commenting

lubbock says: (4 months ago)

sudden link has very poor customer service, I have made 4 call and still can not transfer my service between two cities in different markets , they do not care about the customers time

SuddenlinkHelp says: (4 months ago)

Hi. I am with Suddenlink. Sorry for your inconvenience. Please contact me at tina-AT-suddenlink-DOT-com and I would be happy to help.

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DetailsReview Rating: 1 out of 5
Reviewed By: sursiv
Company: Sudden Link
Product: Cable TV & internet
Date Added: 4 months ago

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Sudden Link Complaint