verizon fios Complaint

Verizon customer service Unprofessional installation

Reviewed by thongly
Complaint

We have ordered Verizon FIOS (internet, phone, television) and Verizon scheduled an installation date of 04/15 and no-one came forcing us to reschedule for 04/20. On 04/20, a technican came an spent almost 6 hours trying to install but did not complete. As a result, we had no internet, no TV. The technician told us that we could resort back to DSL so we tried but without any success. Calling Verizon Support and was told that DSL service was disconnected for the FIOS installation.

Today, 4/21, someone is supposed to come out to complete the work but no-one turned up. We are again without Internet service which is quite essential and Verizon does not seem to want to help us.

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