central coast nutraceuticals, inc. Complaint

VERY disappointed customer - customer service

catrockfarm's Picture Reviewed by catrockfarm
Complaint 		 0

I ordered 2 products which were advertised as free offers, charging shipping only. Next day, the company had charged my bank acct. $40 for each product + shipping, a total of $80 more than what was promised. It has been 2 wks and I have not received the product and when I tried to call and protest the $80 charge I got a recording saying my wait would be 84 minutes. Today I set aside time to outwait them, called and waited 80 minutes, was answered by a young "lady" who was clearly bored and spoke to me as if she was thought I was a mental incompetent. She was clearly doing something else as her answers were long in coming and sounded distracted, disgusted and impatient. (perhaps she was playing nintendo?)She said that the $80 charge was for 2 items they included that I did not order and that if I return those I will receive a refund if I make sure to get delivery confirmation when I ship them back. We'll see. She claimed I hadn't received the items because they were on back order but had been shipped the Fri before I finally got through on Tues. Convenient. So I couldn't just cancel the order. Reputable companies do not charge a customer's acct when they know they won't be shipping the order for 2 weeks. They wait until shipping. This company did not. WHY didn't I check out this company before I ordered? If I don't receive the refund, I will take any action I can legally. I am not giving up. If they think I will they're going to be disappointed. I will be contacting the Better Business Bureau and writing reviews about them anywhere I can.

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catrockfarm says: (12 months ago)
 0
Thanks for the heads up. Thanks to your comment, I called and cancelled my card and my bank is sending me a dispute form. They are going to investigate and refund the money into my account. Big headache cancelling the card and getting a new one but worth it, I think. I want to trumpet this company's practices from the rooftops to prevent them from doing this to others.

Dixiebyte says: (12 months ago)
 0
Watch your checking account. They did the same thing to me only I returned the merchandise. To date my credit card has been charged for 2 Refills (!) of this order. When I call I get a waiting time of up to 67 hours!!!! Have filed a claim against these guys....not terribly optimistic. 1st and LAST time I'll be ripped of on the internet!




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