ADT Complaint

-VERY POOR SERVICE -DIDN'T SHOW...

Reviewed by Kelly
Please Improve

0

-VERY POOR SERVICE
-DIDN'T SHOW UP FOR SCHEDULED SERVICE CALLS ON MORE THAN ONE OCCASION
-DIFFICULTY GETTING TO AN AGENT/UP TO 20 MINUTES ON HOLD FOR EACH ONE
-USUALLY MUST TALK TO AT LEAST TWO DIFFERENT PEOPLE WITH WAIT TIME FOR EACH
-CHECK OUT OTHER SECURITY COMPANIES, I PLAN TO

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ADTsucks says: (7 months ago)

0

An ADT sales rep got us to sign up for service by promising us a month-to-month plan that could be canceled at anytime for any reason. "Nothing to lose" he said. In a classic bait-and-switch we were placed on a 2 year plan with a $500 early termination fee. We discovered this by accident when contacting ADT for an unrelated issue. Over the past 6 months we have spoken to countless ADT customer service reps and managers, while they believe we are telling the truth, all tell us there is nothing that can be done. One rep went as far as to tell us ADT is in the business of making money and therefore would not alter our contract as it's just not company policy to do so. The sales tactics of the ADT sales rep who sold us our contract were both unethical and illegal yet ADT refuses accountability. We are frustrated and disappointed in ADT as we expected much better service from such a large firm. Google "ADT lied" and you will see we are not alone.

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