PODS Complaint

Use Caution - Customer Service, Billing

mcleila's Picture Reviewed by mcleila
Complaint 		 0

I found the local staff courteous and helpfui.

However, billing, quotes, communication, misrepresentation was done by the US parent company.

Get quotes in writing (they reneged on 4th month free special). If booking by phone, tape it.
Double check billing. Credit card charged for month I paid by cheque. Local staff unable to intervene, billing is handled in the US.

Found it frustrating I couldn't deal with the local staff more (who provided excellent service). Reservations etc, all routed through the US.

This company definitely needs a Canadian HO, and Canadian customer service - or they won't succeed here.

As for the service itself, found it very convenient. They showed up on time, delivered on time, I could access my things anytime with a day's notice etc. Great way to move and very convenient.

I need the same service again, but will be comparing their service with others this time. Not so sure PODS will get my business again.

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