Comcast Complaint

Unreliable cable internet...

Reviewed by RaphaelD'Ambrosio
Complaint

Unreliable cable internet service and awful cable t.v. service. After they try to help and are successful with fixing the problem that week, they give a check back courtesy call to make sure the service is working properly. Do not answer them with a yes, because within three days the service will become disrupted again. (and it's not my equipment,that's been checked by them).Once you answer them with a yes, they have you documented or recorded as "all is working well" and when push comes to shove they can say "we called you and you said service was up and running. Plus it's too expensive!! They charge alot of money for basically watching commercials on their t.v. service. I'm looking for other services now.

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Comments - Consumers and Companies Connect by Commenting

Mark1957 says: (4 months ago)

Comcast internet service has been so unreliable I am also looking to change. I am an electronics eng. and have found why there is such a problem. They are using miles of coaxial cable to serve both their TV and internet customers. If your TV signal gets degraded a bit, you simply see a noisy image. However, if you get a weak enough internet connection - it will not work AT ALL. It depends where you live, how far it is to their equipment, and your house wiring. I am sick of the unreliability.

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