http://www.domex-uk.co.uk/ Complaint

Unrealiable dishwasher repair

Reviewed by Aldo
Complaint

We are a professional couple with very busy working and traveling schedules. Our Bosh dishwasher broke down and we found hard to arrange a repair visit by calling the regular Bosh assistance. We therefore decided to search online and found on google a service called: www.domex-uk.co.uk, which promises to repair dishwasher for GBP70. THe website is very easy to use and the forms are very easy to compile. Users give their names and address, chose a time slot and a day and shortly after submitting their requests, they receive a phone call confirming the time. The problem starts when the call center communicates with the repair engineers. They are slow, non responsive, lazy and unreliable. We have arranged our first appointment three weeks ago and our dishwasher has not been yet repair. To be fair, an engineer showed up two weeks ago, did not fix it, but asked for GBP35 just for showing up. Now they seem lost. I wonder, if I can get a refund.

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Comments - Consumers and Companies Connect by Commenting

jeremylee says: (1 year ago)

Recently I made a valid complaint to McDonalds customer services dept. about McDonalds poor standards at thier Harben Parade branch at Swiss Cottage, London NW3. The complaint concerned slow service, abrasive attitudes, and matters about unacceptable hygeine standards.

The complaint was passed on to the store by customer services, following which the store's manager, Bakry, promptly banned me from the store. He did not deny that my complaint was valid, but was told that I was banned simply becauseI I had made the complaint in the first place.

Perhaps this is consistent with McDonalds training practices. It would appear that you have to accept their adverse practices without question or suffer the consequences, as I myself did.

Thanks,

Jeremylee

jeremylee says: (1 year ago)

standards at thier Harben Parade branch at Swiss Cottage, London NW3. The complaint concerned slow service, abrasive attitudes, and matters about unacceptable hygeine standards.

The complaint was passed on to the store by customer services, following which the store's
manager, Bakry, promptly banned me from the store. He did not deny that my complaint was valid, but was told that I was banned simply becauseI I had made the complaint in the first place.

Perhaps this is consistent with McDonalds training practices. It would appear that you have to accept their adverse practices without question or suffer the consequences, as I myself did.

Thanks,

Jeremylee

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