United Airlines Complaint

United Airlines Ruined Baggage - airline travel

mosie's Picture Reviewed by mosie
Complaint 		 0

I have recently flown to Las Vegas from Colorado Springs and back. To begin with, my suitcase did not arrive when I did. They did not deliver it to my hotel until 3-4 hours after they said it would arrive. As I was unpacking my suitcase, I found that things had been moved aroun, which is usual when TSA checks suitcases. But when I removed everything I noticed that there was a large tear in the bottom of the suitcase (which was a canvas sports bag). I immediately went back to the airport and brought the suitcase to the baggage claim area. The person I talked to there was not very friendly and was actually very rude. She had given me a paper with a phone number to call, saying that they don't cover that type of claim(seams). When I phoned the number, they said that I had to make out a claim form at the airport that I recieved the baggage from. I went back to the lady and she would not give me a form. Even a security person at the airport tried to talk to her to find out what I could do and she was rude to him also. I talked to a person on the phone, finally, the next day and she suggested that I should buy a new suitcase and then send in a claim to TSA and see if they would reimburse me for it. I have already dealt with TSA on a bag that they ruined last year - that's another story! She did say that I could have my bag wrapped at the airport so that I could get home without losing all of my items. She would let them know(at the check-in desk)that I needed that done and I should arrive at the airport a little early so that they had time to do it. And since that was the second time in a year and a half that I have had problems, she would e-mail me a $250 travel voucher for my troubles. I have been home over a week and have not seen the voucher, the people at the United check-in desk had no clue about me getting my suitcase wrapped and I had to run for my flight and almost didn't make my flight because I was delayed for so long. I also had done the on-line check in process the day before and printed out my boarding pass and claimed one suitcase to send through so that I would pay less. Of course, when I got to the airport, they said that they had to charge me the extra amount because they didn't see where I checked in the bag earlier. I wasted quite a few hours of a 3-day trip! I will look for other airlines when booking air travel from now on. It is not worth the hassel and time for saving a couple of dollars. Actually, I didn't save anything since I have to buy another bag.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More United Airlines Reviews and Complaints More United Airlines reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 9x5 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More United Airlines reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team