direct tv Complaint
Unite Against Direct TV: Contact Attorney General's Office - Fraud/ Bait and Switch
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Reviewed by kathleen Complaint |
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Comments - Consumers and Companies Connect by Commenting
0 Well as I have found as of today Direct TV is the epitome of the Bait and Switch sales tactics.
Essentially the sales people told me what I wanted to hear not what the truth was. I still have to flip through an ungodly amount of spanish channels for which they said I wouldn't have to ...I shouldn't, I live in the U.S.A.
They also told me I would get to watch my NFL on Sundays which is my only day off and said the NFL Sunday Ticket was included in my package. It's not. Weird how for the first 3 weeks I had Direct TV how I was able to watch the 49ers play and then all of a sudden, today, I have to pay and am now unable to watch the game. the grace period for cancellation is 24 hours (not enough time to really determine if you like it) and you are locked in to a 2 year contract. I told them I may want to cancel but they told me if I were to cancel then it would cost $440.00. BS !!!
I am extremely Unhappy, Disappointed, Frustrated and Annoyed at Direct TV. I do NOT recommend them. Just deal with the cheapest package until your contract is up then go back to Cable, Dish NetWork or something else.
Essentially the sales people told me what I wanted to hear not what the truth was. I still have to flip through an ungodly amount of spanish channels for which they said I wouldn't have to ...I shouldn't, I live in the U.S.A.
They also told me I would get to watch my NFL on Sundays which is my only day off and said the NFL Sunday Ticket was included in my package. It's not. Weird how for the first 3 weeks I had Direct TV how I was able to watch the 49ers play and then all of a sudden, today, I have to pay and am now unable to watch the game. the grace period for cancellation is 24 hours (not enough time to really determine if you like it) and you are locked in to a 2 year contract. I told them I may want to cancel but they told me if I were to cancel then it would cost $440.00. BS !!!
I am extremely Unhappy, Disappointed, Frustrated and Annoyed at Direct TV. I do NOT recommend them. Just deal with the cheapest package until your contract is up then go back to Cable, Dish NetWork or something else.
0 Well I have found a way to get back at the Man. Man being DTV the screw you and you need to screw back I call them ever month and asked to send me a new reciever because the reciever they send me don't work right. Then begged me to get out of my contract but screw them. That way it xost them. I agree it cost me time but cost them a reciever and everytime I do it they give me 10 dollars off for 6 month so I save money and screw them for screwing me. There recievers are junk and don't work right but the charge me for service I don't recieve.They should have stayed with Tivo. I told them That they will send me reciever until I get one that acts right (I don't care what it cost them. They told me they will let me out of my contracted NO I am having so much fun. So want if it cost me 88 dollars a month I bet they haven't made a penny off me. Good luck
0 I ordered Direct TV through Expert satellite and was told that my first month would be 49.99 -everything included. I was billed over 100. montly for my first 3 months and then was told that the "special offer" wouldn't come into effect for 3 months. Now I pay 65. not 49.99 and I am stuck in a contract. I tried to pay the ".200 " to cancel the service but was told that it was 480! I know I got the information correct because I spoke with 3 people - two in great length before I ordered. This false information was obviously scripted. I have no way out.
0 Here's what I wrote them today:
LISTEN:
I CALLED THREE TIMES, INSISTING YOU CANCEL MY SERVICES, AND YOU'RE NOT DOING IT. CANCEL ME THIS VERY MOMENT, YOU MISERABLE BASTARDS, OR IT'S LAWSUIT TIME -- YOU'LL SUFFER MUCH FOR HARRASSMENT.
DO YOU UNDERSTAND? I'M NOT KIDDING. THE FIRST TIME I CALLED WAS JUNE 25, AND "CARLOS" SAID HE'D CANCEL ME, AND HAVE RETURN BOXES MAILED, BUT HE DID NOT. I CALLED TWICE AGAIN, AND EVEN SPOKE TO "CARLOS" YESTERDAY, AND HE LIED, SAYING HE'D CANCEL ME. HE DID NOT.
CANCEL ME THIS VERY MINUTE. NOW! REFUND ME ALL THOSE DAYS SINCE JUNE 25. I SWITCHED TO DISH THAT DAY, AND WILL NEVER, EVER RETURN TO YOU.
GET IT?
CANCEL ME. NOW! SEND BOXES. NOW ! I DON'T WANT YOUR SHIT IN MY GARAGE!
REFUND ME FOR 2 + WEEKS. NOW! OR MY ATTORNEY WILL BE CALLING!
DO YOU KNOW WHO YOU'RE FUCKING WITH? AS A PROFESSIONAL WRITER, I WILL BE DOING ALL I CAN TO INFORM THE PUBLIC ABOUT YOUR NASTY TACTICS.
DO YOU THINK MAKING IT IMPOSSIBLE TO CANCEL SERVICE WILL MAKE PEOPLE LIKE YOU? IT'S A VERY STUPID PSYCHOLOGY. MAYBE SOMEDAY DAY YOU'LL GROW UP AND BE DISH!
Kirk Nesset
Acct # 4858896
LISTEN:
I CALLED THREE TIMES, INSISTING YOU CANCEL MY SERVICES, AND YOU'RE NOT DOING IT. CANCEL ME THIS VERY MOMENT, YOU MISERABLE BASTARDS, OR IT'S LAWSUIT TIME -- YOU'LL SUFFER MUCH FOR HARRASSMENT.
DO YOU UNDERSTAND? I'M NOT KIDDING. THE FIRST TIME I CALLED WAS JUNE 25, AND "CARLOS" SAID HE'D CANCEL ME, AND HAVE RETURN BOXES MAILED, BUT HE DID NOT. I CALLED TWICE AGAIN, AND EVEN SPOKE TO "CARLOS" YESTERDAY, AND HE LIED, SAYING HE'D CANCEL ME. HE DID NOT.
CANCEL ME THIS VERY MINUTE. NOW! REFUND ME ALL THOSE DAYS SINCE JUNE 25. I SWITCHED TO DISH THAT DAY, AND WILL NEVER, EVER RETURN TO YOU.
GET IT?
CANCEL ME. NOW! SEND BOXES. NOW ! I DON'T WANT YOUR SHIT IN MY GARAGE!
REFUND ME FOR 2 + WEEKS. NOW! OR MY ATTORNEY WILL BE CALLING!
DO YOU KNOW WHO YOU'RE FUCKING WITH? AS A PROFESSIONAL WRITER, I WILL BE DOING ALL I CAN TO INFORM THE PUBLIC ABOUT YOUR NASTY TACTICS.
DO YOU THINK MAKING IT IMPOSSIBLE TO CANCEL SERVICE WILL MAKE PEOPLE LIKE YOU? IT'S A VERY STUPID PSYCHOLOGY. MAYBE SOMEDAY DAY YOU'LL GROW UP AND BE DISH!
Kirk Nesset
Acct # 4858896
0 I paid a 300 deposit and my account was in good standing after a year when i decided to terminate my contract they told me that my security deposit would be used to pay any unpaid balance on my account now they are telling me its a non refundable fee however they refund $5.00 a month doesnt make sense
0 I think everyone who has a probelm with Directv should file as many complaints as possible with the FCC,FTC,BBB etc. Thi scompany is out of control.
0 I was also scammed by Direct TV. Sign up for $39.99 package with a promotion for 4 free recievers. My monthly bill is $66.00 because they are billing me a monthly fee for the 4 recvrs. There was nothing online about leasing 4 free recvrs and no one explained this on the phone.
0 same thing happend to me. they never told me anything about a 2 year contract when I had them install it.
0 Don't bother with these requests for class action law suits. They only make lawyers richer. Complain to your state's Attorney General. Enough complaints and they will eventually have to act. If they charge your card without permission file a dispute with the credit card company. If they put a blemish on your credit I believe you have the right to add comments and tell your side of the story.
0 I was a week away from instalation when I looked to the internet for reviews. I was one of the lucky ones! I thought the salesman was way over selling the service. I told him it all sounded great. but, I neede to research the company and service. THANK YOU ALL FOR YOUR INPUT! I'll stick with Time Warner!
0 Direct TV IS PLAIN ARROGANT AND THE FACT they can send consumers to collection and ruin peoples credit is not fair by all means. I wish i real Law suite could be underway to just make the company be fair to consumers and stop this "robbery". I called them for a 6 months service as i was in MO for a contract and they said its ok. When i was moving they gave me HELL and still want me to pay $290 dollars now !!!
0 I work at a class action law firm and we are investigating this issue. I would like to talk to people and hear their experiences. Please contact me at shelly1100ny@yahoo.com if you have been charged an early termination fee by DirecTV, or if you have any questions on this investigation.
Thanks,
Shelly
Thanks,
Shelly
0 I had a similar situation, I am so upset, they charged me $300 when they told us there would not be any additional charges. We canceled within two weeks and did not pay the $300, because we did not agree to that. They sent us to collections and are going to put it on our credit report. I can't fight it, taked to customer service reps, "managers", BBB, nothing worked. They have no right to that money and no right to report it adversely on the credit report. I am persuing a class action suit.
0 I'm sorry you all had to experience what you have. But thank you, I was 2 hours away from getting DirectTV when I decided to check the web for complaints and I was shocked so many sites had complaints about them, more than any one company I've ever researched before. I will stay far away from them.
0 So much to explain dtv is charging me the cancellation fee even though I spoke with a rep before cancelling and they tol me I wouldnt be charged becaus the billing had been messed uo for months, I never recived a voucher and so oand ao on. I did get charged in the end. They charged on my credit card. I did not authorize it. I speak with tons of diff people and nobody can help me. I asked to listen to the call with the man who told me I didnt have to pay, they told me they dont record them. i am so tired of talking, writting and emailing them and getting nowhere. I am sick to my stomach.
0 I have been trying to get a refund from Direct tv since December 23, 2008 which was wrongfully charged to my credit card. I keep getting the run around and I am tired of their lies!!! They owe me 687.24 and it is sad that they claim to be a very good company, well if they had people that spoke english it would be more helpful!!!
0 I am currently gathering information to assess the viability of filing a class action lawsuit against Direct TV for making unauthorized withdrawls from bank accounts and/or credit cards. Please email your tale of woe to: high1971lander@yahoo.com
0 So, for the past few months (since about April) Direct TV has been charging me for HBO that I was not receiving. After calling up 3 times to get my bill adjusted I was told I had to pay for the service the final time I called up. I have the dates I spoke to reps and they have noted my account that HBO was to be removed from my bill. They want me to pay the extra charges since their poor customer service resulted in me attempting to leave.
spoke to conflict resolution reps (even though I requested a supervisor in customer service)
spoke to conflict resolution reps (even though I requested a supervisor in customer service)
0 I signed up for DirectTV through AT&T as a bundle package. The date they were suppose to install my service they never showed up. When they finally showed up a week later I had the technician offer to put an illegal box if I wanted. I said I was not interested. He finally set up my four receivers only to find out now that I am moving that the receiver I signed for had a two year contract to it. Also, during the one year I had the service, three of the four receivers failed to work correctly....when they replaced the receiver it extended the life of my contract for another two year. I was never told this at any time. I am so disgusted with them and their lies. When I asked for a corporate number they would not give it to me. They told me that I had to speak to a Spanish speaking person because I had Spanish channels. They hung up on me once and left on hold for over 15 minutes.
I hope someone will do something to them for the horrible service and the lies they tell their customer.
I hope someone will do something to them for the horrible service and the lies they tell their customer.
0 We were also ripped off my direct t.v. We were sent a final bill in June 0f 2008 and encouraged not to cancel our contarct. We insisted due to broken promises and high cost. We paid the final bill then received another bill for 4 movies which we did not purchase. The movies were from a 2 to 4 month period prior to our last bill, so naturally we were confused.We have tried to dispute these charges but of course it was sent to collectiosn. Just a nightmare!
0 That’s not the only time they do bait & switch. When I upgraded to my HDDVR, I was told I needed a new dish, but that the upgrade was free. The tech came and installed my dish, but they charged me a 49.99 relocation fee, which they said was to move and set up the other existing DVR that I *physically* carried to my bedroom upstairs and that *I* programmed myself. I was the one who pointed the dish and programmed the new DVR. They did credit it to me.
The charge was incurred because after the tech came out and installed the dish, I realized I didn’t have two lines run to my bedroom for the existing DVR. I made a call to Direct TV to have them do this, and thus, was charged. However, the tech who installed my dish said I need to have a wall fish and that it would be $60. I called Direct TV with that information to set up the service call, and the rep said well, it’s only $49, so be it. That charge was added to my bill, and I paid it before the second service call happened.
When the tech came back out (a different tech, a different company this time), I was then told it was $120 because it was two floors and that I needed to pay him. When I explained that I was quoted $60 and that I had already paid Direct TV, he gave me a supervisor line to call. The idiot rep tried to tell me that the $52.36 on my recent bill was not for the extra line run charge, but was for pay per views because I had swapped my receiver (sent it back) and kept the card.
The idiot rep didn’t even realize I had kept the entire receiver and relocated it myself to the bedroom. She then asked the tech if there was any evidence of new lines ran.
When I asked her how he would have this information, she said there’s a database he can call up to to find out. I asked her if he would have received this information prior to coming to the call, because he was standing right there in front of me using MY landline to speak to her. She told me that no, he could use his cell phone to call another number.
I asked her how that was going to be possible while he was talking to her on my landline and I was right there in front of me.
Basically about 8 hours later of holding, screaming, sighing, and speaking thousands of foreign languages to figure out what the heck happened here, I realized that you don’t call Direct TV to have custom labor, like wiring a second line, done. You have to call their contracted installer, and you are at the mercy and whim of whatever tech comes out and quotes it.
If you don’t like that price, you can refuse service and make another appointment, but be prepared to wait three months and be given several songs and dances about how the hurricane has put everyone’s installation dates off even if you don’t even live anywhere near where the hurricane hit.
I asked if Direct TV thought that this practice was reasonable. If someone calls up a store, is quoted a price, makes the drive out to the store, and talks to a rep while at the store, and is waiting on this piece of equipment in order for something to work, and is the told at the register that it is double the price, I think most people would feel that is predatory business practices, and leave.
When I suggested to Direct TV that I get the quotes in writing first and decide who I want to install my cable, they asked me if I thought it was reasonable to cut them out of the deal, and I retorted, do you think the extra $60 is going into YOUR pocket?
Yes, I think it’s reasonable when I have someone drilling into my siding, stapling into my drywall and doing something not to electrical code that I DO HAVE a choice in whom I pay and WHAT I pay for that service.
I have had Direct TV since 2000, and in the last three years, I have never seen such customer service gaffes from a company. I explicitly went with this company due to the same stick-it-to-ya practices that cable was engaging in….
Now….I’m not sure I’m going to have satellite service again. What crap - if I ran my business as such, I wouldn’t have customers, and I’d be reported to several governmental agencies and sued out the yin yang.
Unfortunately, the only voice with have here is with our dollars and who we decide to give them to.
Try complaining here: if enough of us do it, maybe they’ll listen:
Senior VP Ellen Filipiak
Direct line (310) 964.6508
DirecTV Corporate Offices
2230 E. Imperial Highway
El Segundo, CA 90245
Attention: Office of the President
Chase Carey President & CEO
John Suranyi President Sales & Service
The charge was incurred because after the tech came out and installed the dish, I realized I didn’t have two lines run to my bedroom for the existing DVR. I made a call to Direct TV to have them do this, and thus, was charged. However, the tech who installed my dish said I need to have a wall fish and that it would be $60. I called Direct TV with that information to set up the service call, and the rep said well, it’s only $49, so be it. That charge was added to my bill, and I paid it before the second service call happened.
When the tech came back out (a different tech, a different company this time), I was then told it was $120 because it was two floors and that I needed to pay him. When I explained that I was quoted $60 and that I had already paid Direct TV, he gave me a supervisor line to call. The idiot rep tried to tell me that the $52.36 on my recent bill was not for the extra line run charge, but was for pay per views because I had swapped my receiver (sent it back) and kept the card.
The idiot rep didn’t even realize I had kept the entire receiver and relocated it myself to the bedroom. She then asked the tech if there was any evidence of new lines ran.
When I asked her how he would have this information, she said there’s a database he can call up to to find out. I asked her if he would have received this information prior to coming to the call, because he was standing right there in front of me using MY landline to speak to her. She told me that no, he could use his cell phone to call another number.
I asked her how that was going to be possible while he was talking to her on my landline and I was right there in front of me.
Basically about 8 hours later of holding, screaming, sighing, and speaking thousands of foreign languages to figure out what the heck happened here, I realized that you don’t call Direct TV to have custom labor, like wiring a second line, done. You have to call their contracted installer, and you are at the mercy and whim of whatever tech comes out and quotes it.
If you don’t like that price, you can refuse service and make another appointment, but be prepared to wait three months and be given several songs and dances about how the hurricane has put everyone’s installation dates off even if you don’t even live anywhere near where the hurricane hit.
I asked if Direct TV thought that this practice was reasonable. If someone calls up a store, is quoted a price, makes the drive out to the store, and talks to a rep while at the store, and is waiting on this piece of equipment in order for something to work, and is the told at the register that it is double the price, I think most people would feel that is predatory business practices, and leave.
When I suggested to Direct TV that I get the quotes in writing first and decide who I want to install my cable, they asked me if I thought it was reasonable to cut them out of the deal, and I retorted, do you think the extra $60 is going into YOUR pocket?
Yes, I think it’s reasonable when I have someone drilling into my siding, stapling into my drywall and doing something not to electrical code that I DO HAVE a choice in whom I pay and WHAT I pay for that service.
I have had Direct TV since 2000, and in the last three years, I have never seen such customer service gaffes from a company. I explicitly went with this company due to the same stick-it-to-ya practices that cable was engaging in….
Now….I’m not sure I’m going to have satellite service again. What crap - if I ran my business as such, I wouldn’t have customers, and I’d be reported to several governmental agencies and sued out the yin yang.
Unfortunately, the only voice with have here is with our dollars and who we decide to give them to.
Try complaining here: if enough of us do it, maybe they’ll listen:
Senior VP Ellen Filipiak
Direct line (310) 964.6508
DirecTV Corporate Offices
2230 E. Imperial Highway
El Segundo, CA 90245
Attention: Office of the President
Chase Carey President & CEO
John Suranyi President Sales & Service
0 You disconnected us-which broke the contract.
We had to seek service elsewhere.
Your service was terrible at its best.
We have records, showing that it took 3 times
for your installers to get it to work! The service
then was marginal.
We will be glad to take this to court.
All records and information will be submitted and
filed by our legal representative.
I will be keeping a running account of all my waisted
time in dealing with you bad or lack of service.
This will also go public if you choose not to
clear this matter up. I have plenty of time to waist
right now, so I will be glad to pursue it further.
You are supposed to provide your customers with
service which they in turn pay you for. When you
choose not to listen when they are not receiving service,
you are dancing on thin ice with your so called agreement.
We paid always on time as the record shows, even when
your technicians couldn't do there job and get the connections
correct. This was the final straw, when you and your
equipment are so flawed that you do not even listen to
your customers, and you just keep charging them for
doing nothing or worse yet for sending an inept technician
out to make things worse yet. You, just keep charging!
For what?
People are fed up. You may as a result be one of the many
company's to be gobbled up or just closed down for bad
ineffective business practices.
See you in court!!!
-------------- Original message from "DIRECTV Customer Service" : --------------
>
> Subject
> ---------------------------------------------------------------
> No Summary
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response (Jonathan D. - 100092136) - 09/19/2008 12:19 PM
> Dear Mr. and Mrs. Anderson,
> Thanks for writing back. I'm sorry to hear that you have discontinued your DIRECTV services due to the difficulties you've been through. I understand how you feel, and I just wanted to let you know that your account will officially be
> disconnected as of midnight on 09/19/08.
> In reviewing our records, it appears that you sent back the receivers on 09/17/08, so I have issued credit for the amount charged for services between that date and the actual disconnect date. You'll see these credits, totaling
> $4.71, on your bill reflecting account disconnect.
> Regarding the dish, I would just like to restate that by agreeing to the installation of your DIRECTV service at the original time of installation, you
> are releasing DIRECTV from any obligation to remove your system after it is
> installed. We only require you to send back the receivers which we are leasing
> to you, which is why we send out recovery kits at no cost for their convenient
> retrieval.
>
> Moving forward, I have reviewed your account and found that you will be
> discontinuing service before your DIRECTV service commitment has been completed.
> Therefore, following the terms of the agreement currently active on your account
> you will be charged an early cancellation fee of $37.50 for the total of 3
> months of your commitment that remain to be completed(this is an estimated
> total; see your final bill for the exact amount).This fee is only a partial
> portion of early cancellation fee, and is based on the number of full months
> that remain on your original commitment at the time your account is
> disconnected. If the service termination occurred mid-month, the fee calculation
> began at the start of the next month.
>
> Also, after reviewing your account, we found that you will be discontinuing
> service before your DIRECTV Protection Plan service commitment has been
> completed. Therefore, following the terms of the agreement currently active on
> your account, you will be charged an early cancellation fee of $10.00 (Only $6
> for customers in Illinois and California).
>
> Within the next seven business days you will receive a billing statement showing
> your account has been disconnected. For your convenience, if we have a credit
> card on file, we will automatically charge your card for any outstanding balance
> and early cancellation fees, previously unbilled PPV, and equipment non-return
> fees (if applicable). We reserve the right to apply additional charges up to 3
> months after you receive the billing statement reflecting account disconnect. If
> the account is left with a credit balance, refunds are issued approximately 6 -
> 8 weeks after the account is disconnected. All final payments or charges must
> clear before a refund is sent.
>
> If you have questions, would like to cancel this disconnect request, or if you
> would like to restart your DIRECTV services in the future, please call us at
> 1-800-531-5000.
>
> Thanks again for writing.
>
> Sincerely,
>
> Jonathan D. - 100092136
> DIRECTV Customer Service
>
> Make the most of DIRECTV by registering your account on directv.com. You'll
> learn about exclusive online promotions, new features of DIRECTV and the latest
> programs and packages. Visit www.directv.com/register today.
>
> Customer (Shirley Anderson) - 09/18/2008 10:55 AM
> September 18, 2008
>
> To whom it may concern;
>
> Your dish must be removed by you.
> We never entered into owning this dish.
> Please set up a date to have your technician
> remove it.
> Also, please send us a corrected bill of our
> account.
> Once we receive it and review it, we will
> pay for only service days we had Direct TV
> We will not pay any other charges you have
> tacked on as a result of your poor service and
> lack thereof.
>
> Sincerely
> Shirley & Arnie Anderson
> arnieandy739@att.net
We had to seek service elsewhere.
Your service was terrible at its best.
We have records, showing that it took 3 times
for your installers to get it to work! The service
then was marginal.
We will be glad to take this to court.
All records and information will be submitted and
filed by our legal representative.
I will be keeping a running account of all my waisted
time in dealing with you bad or lack of service.
This will also go public if you choose not to
clear this matter up. I have plenty of time to waist
right now, so I will be glad to pursue it further.
You are supposed to provide your customers with
service which they in turn pay you for. When you
choose not to listen when they are not receiving service,
you are dancing on thin ice with your so called agreement.
We paid always on time as the record shows, even when
your technicians couldn't do there job and get the connections
correct. This was the final straw, when you and your
equipment are so flawed that you do not even listen to
your customers, and you just keep charging them for
doing nothing or worse yet for sending an inept technician
out to make things worse yet. You, just keep charging!
For what?
People are fed up. You may as a result be one of the many
company's to be gobbled up or just closed down for bad
ineffective business practices.
See you in court!!!
-------------- Original message from "DIRECTV Customer Service" : --------------
>
> Subject
> ---------------------------------------------------------------
> No Summary
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response (Jonathan D. - 100092136) - 09/19/2008 12:19 PM
> Dear Mr. and Mrs. Anderson,
> Thanks for writing back. I'm sorry to hear that you have discontinued your DIRECTV services due to the difficulties you've been through. I understand how you feel, and I just wanted to let you know that your account will officially be
> disconnected as of midnight on 09/19/08.
> In reviewing our records, it appears that you sent back the receivers on 09/17/08, so I have issued credit for the amount charged for services between that date and the actual disconnect date. You'll see these credits, totaling
> $4.71, on your bill reflecting account disconnect.
> Regarding the dish, I would just like to restate that by agreeing to the installation of your DIRECTV service at the original time of installation, you
> are releasing DIRECTV from any obligation to remove your system after it is
> installed. We only require you to send back the receivers which we are leasing
> to you, which is why we send out recovery kits at no cost for their convenient
> retrieval.
>
> Moving forward, I have reviewed your account and found that you will be
> discontinuing service before your DIRECTV service commitment has been completed.
> Therefore, following the terms of the agreement currently active on your account
> you will be charged an early cancellation fee of $37.50 for the total of 3
> months of your commitment that remain to be completed(this is an estimated
> total; see your final bill for the exact amount).This fee is only a partial
> portion of early cancellation fee, and is based on the number of full months
> that remain on your original commitment at the time your account is
> disconnected. If the service termination occurred mid-month, the fee calculation
> began at the start of the next month.
>
> Also, after reviewing your account, we found that you will be discontinuing
> service before your DIRECTV Protection Plan service commitment has been
> completed. Therefore, following the terms of the agreement currently active on
> your account, you will be charged an early cancellation fee of $10.00 (Only $6
> for customers in Illinois and California).
>
> Within the next seven business days you will receive a billing statement showing
> your account has been disconnected. For your convenience, if we have a credit
> card on file, we will automatically charge your card for any outstanding balance
> and early cancellation fees, previously unbilled PPV, and equipment non-return
> fees (if applicable). We reserve the right to apply additional charges up to 3
> months after you receive the billing statement reflecting account disconnect. If
> the account is left with a credit balance, refunds are issued approximately 6 -
> 8 weeks after the account is disconnected. All final payments or charges must
> clear before a refund is sent.
>
> If you have questions, would like to cancel this disconnect request, or if you
> would like to restart your DIRECTV services in the future, please call us at
> 1-800-531-5000.
>
> Thanks again for writing.
>
> Sincerely,
>
> Jonathan D. - 100092136
> DIRECTV Customer Service
>
> Make the most of DIRECTV by registering your account on directv.com. You'll
> learn about exclusive online promotions, new features of DIRECTV and the latest
> programs and packages. Visit www.directv.com/register today.
>
> Customer (Shirley Anderson) - 09/18/2008 10:55 AM
> September 18, 2008
>
> To whom it may concern;
>
> Your dish must be removed by you.
> We never entered into owning this dish.
> Please set up a date to have your technician
> remove it.
> Also, please send us a corrected bill of our
> account.
> Once we receive it and review it, we will
> pay for only service days we had Direct TV
> We will not pay any other charges you have
> tacked on as a result of your poor service and
> lack thereof.
>
> Sincerely
> Shirley & Arnie Anderson
> arnieandy739@att.net
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