Sears Complaint

Unavailable item- In Store Advertising - bow flex hand weights

DallasMom1's Picture Reviewed by DallasMom1
Complaint 		 0

I went to the Sears at Collin Creek Mall where they had an in store display with a sale tag dated 1/04-1/31(2009) and this was on 1/23. The item was a bow-flex dumb-bell hand weight set for Sale for $199.88. The store did not have this item, claimed they didn't sell it anymore, yet still had the printed sign displaying it for sale. After requesting that the clerk check other stores, which also said they had it, were also out. I asked for a rain check, I was denied a rain check by Gary, who says he was the floor manager. Gary and I had a lengthy discussion where I offered different ways to solve this problem. I asked that he have a floor model brought to his store or available for me to pick up to purchase, he was unable to do so. I then asked for him to locate it and have it drop-shipped to his store where I could get it and purchase it, and again was declined. I then asked that he locate the product online and have it shipped to me, he also could find it online but the price was different and he was not willing to honor his in store advertised price and allow me to purchase a similar product at the same advertised price. Lastly, I requested that he check in store and see if he has a similar product where he could honor the price, he offered to upsale me $200 in a different product I could pay the difference for, but was not willing to do so for the advertised in store product. I then requested the next manager's name, and he offered me the customer service dept line. I finally got the name of the in store manager and called and have left a message.

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BReich81 says: (4 months ago)
 0
Well first off you could have asked for the display product as it was OBVIOUSLY the last one! And I know for a fact they will honor that. Second... if the store doesn't have it, they don't have it and asking for a raincheck is funny considering it was already on sale which means they were trying to sell them off to get rid of them. So that usually means they aren't getting a new shipment. And considering no other store had them... that confirms that they were not intended for sale much longer. As for online... Sears workers have their hands tied with pricing. They are NOT allowed to price match online pricing because it doesn't reflect the same in store sales and will mess up the system, piss off corporate, and just make more trouble than it's worth just cuz one person wanted to save a few bucks. It sucks that you didn't get what you wanted, but hey, with sale items, first come, first serve.




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