Ulta Complaint

Ulta you lost a sale

darlin1007's Picture Reviewed by darlin1007
Complaint 		 0

I was at you Mesquite Texas store yesterday July 8 2009 and had a Master Card gift card for $50.00 I had two "Clean" brand products to purchase for 62.12 I told the boy at the front counter that I wanted to pay the difference in cash. He did not know how to do the transaction and I asked him to get someone that knew how to handle the gift card and cash. He said that he knew how to do it and there was no money on the gift card. I told him that I had just called the card company and they verified that there was indeed $50.00 on the card. There was a coustomer behind me that was trying to tell him how to use the card but he just wasn't interested. I left the store without the clean products that I really wanted. I had driven 15 miles to the Ulta location to get them. I was able to go today and spend my gift card with NO problem at Sephora. I think the boy at the check out counter needs a little more training and a to learn to be less rude to your customers. Thank You Darlene Littwin darlit1007@yahoo.com

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gonzophoebe says: (2 months ago)
 0
Split tenders with gift cards are absolutly simple, he wasn't running the card correctly.he does need more trainig.




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