Universal Technical Services or UTS Complaint

UTS Customer service is more like customer abuse!

Reviewed by elbee577
Complaint

I wish to complain about the poor customer service of UTS. We own a NordicTrack treadmill and all I want to know is where to find an approved repair service for our machine. I do not believe it is under the service contract at this time, however, it would be appreciated if UTS representatives would be courteous and not leave me indefinitely on hold or cut me off while on the phone.

I have called UTS 6 times this evening, have waited ON HOLD for about TWO hours, and have even left my number for them to call me--which someone did, but then put me on hold again and then cut off after so long a time lapse.

The last time I called this evening, after the long period on hold (and thinking I would actually GET someone to help me--the company's automated answer was to tell me they were "closed" for the day.

Good ruse!
Get the customer to stay on hold LONG enough and then you can be closed for the rest of the evening and never have to deal with the inquiring phone call!

I find this company, Universal Technical Services, extremely poor in their handling of customer services, very rude in their phone etiqette and

downright DISHONEST in the fact that they actually TELL the customer on the phone that "someone will help you..." and then they cut off the person's call!
This is the poorest excuse for so-called "customer SERVICE" that I have EVER had the misfortune to experience!

SHAME ON YOU, UTS, for being so rude and dishonest! This is not customer service--it's customer abuse!

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Comments - Consumers and Companies Connect by Commenting

LB577 says: (4 months ago)

To Treadmilltech: Your comment has been more helpful. I am sorry I DON'T reside in the L.A. area. I have no idea what tech services are available to me in my part of the country (midwestern/Great Lakes states). The treadmill is still in good shape; I think it only needs some minor adjustment, but I cannot do it myself.
--elbee577, owner of a NordicTrack treadmill that needs repair.

LB577 says: (4 months ago)

To Siberius: I don't have a currently active service contract with UTS, because it expired. What other customer service should I be calling? UTS is the only customer service I have been made aware of in regard to repair of this treadmill...and THEY would NOT answer to refer me to someone else.
I realize I need to find a suitable repair person outside of UTS, but I thought I ought to contact UTS to perhaps get a referral. I guess I was wrong about that!
--elbee577, owner of a NordicTrack treadmill that needs repair and not wishing to simply "junk" it!

treadmilltech says: (4 months ago)

If you're in the Los Angeles area, our exercise equipment service and repair company has an excellent reputation and would love to help you. Please feel free to email us at treadmillrepair@gmail.com or call 310-489-0200 to contact us. You can check out our great reviews from happy customers at www.exerepair.com, or on Los Angeles Craigslist under "skilled labor", on yelp.com, or angieslist.com.

siberius says: (5 months ago)

If you don't have a service contract with uts then you should be calling customer service for help with finding a technician, not uts.

siberius says: (5 months ago)

If you don't have a service contract with uts then you should be calling customer service for help with finding a technician, not uts.

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