United Parcel Service, Inc. UPS Complaint

UPS has turned me to a collection agency, wanting to be paid for a package that never left the city

Reviewed by xyz.u4me
Please Improve

I shipped a package to Mexico from Berkeley. Yet, I was told they couldn’t take it, because I was missing customs forms. I got it back and it sits in the garage. But now, I find that UPS has turned me to a collection agency, wanting to be paid for a package that never left the city -- let alone made it to Mexico and back.

I even offered to pay for the cost of taking it to the depot and returning it to me, after all, they did that much. But no, they want $384, the cost of International to Mexico.

UPS tracking says it never left the depot and was returned.

SAN PABLO, CA, US
12/20/2007 8:00 P.M.

THE COMMERCIAL INVOICE IS MISSING AND IS REQUIRED FOR EXPORT / RETURNED TO SHIPPER

Needless to say, UPS seems more bent on collecting money for services not rendered, than listening to a customer. I have to give them a BOOOO, since I never even got a call from UPS about this at all, only a call from a collector.

Tim

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