SAM moving and storage Complaint

UNRELIABLE MOVERS - storage container delivered to your door

Sugarcat's Picture Reviewed by Sugarcat
Complaint 		 0

I rented a storage container from SAM in order to stage my home for sale in Westchester County. SAM did not provide delivery to the are I was moving so I planned to have the container returned to my home, the movers unload the stuff from the container directly onto the moving truck and - no problem, right?

WRONG!! The company failed twice to deliver the container. It finally arrived in the nic of time to get onto the moving truck. I paid the movers $240.00 dollars to wait longer for the stupid container. Bad right? IT GETS WORSE!! Now, I no longer own the home where the container is sitting - I'd scheduled the contianer to be picked up the day after I moved which was still 3 days before closing on the house. The closing still went forward - the new owners can't get their cars in the drive way and their movers can't move their stuff into the home - I can't get stupid SAM to move their container. Their customer service center is absolutely no help at all. What a wretchedly poorly run company.

Stay away from this place - they are clueless and no help at all. What's more - they told me if any damage is done to the container by the other moving company I will be held responsible - even though I've asked them six times to move their property - unbelievable.

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josephf says: (7 months ago)
 0
I totally agree I have had nothing but issues from this organization. There customer service department is incompetent. The service in inadequate and unreliable. I would not ever utilize this organization again.

rvespa316 says: (9 months ago)
 0
you should not judge the whole apple cart by one apple- I have used SAM numerous times (real estate broker) and SAM has always lended a hand-Always on time and never an issue- I have heard nothing but postive comments for all my customers who use this service for decluttering- thanks

SatelliteTracker says: (1 year ago)
 0
Dude, sorry for your SAM issues. I've heard they suck big time. Let me tell you that I moved 6 months ago from LA to Raleigh, NC and PODS (Portable On Demand Storage) ROCKS!!! They not only moved three 16-foot containers of all my crap, but got it there on time and not a thing was broken. The guy who delivered the containers to my new house was so cool, and all my new neighbors came out to watch this Podzilla thing that keeps it all level place my containers on the driveway. So, I got to meet my new neighbors only hours after I moved in! Use PODS next time, trust me.




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