CERTA PRO PAINTERS Complaint

UNPROFESSIONAL PAINT JOB - INTERIOR HOME PAINTING

cathmes's Picture Reviewed by cathmes
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I HAVE RECENTLY HAD MY ENTIRE INTERIOR HOME PAINTED BY CERTA PRO PAINTERS WHO ARE SUPPOSED TO BE PROFESSIONAL PAINTERS. UNFORTUNATELY THEY PROVED TO BE UNPROFESSIONAL WITH THE QUALITY OF WORK THEY PERFORMED. I SPENT THOUSANDS OF DOLLARS ONLY TO FIND THE PAINT JOB TO BE FAR FROM UNPROFESSIONAL. EVERY ROOM IN THE HOUSE HAS A PROBLEM. THERE ARE DRIPPINGS OF PAINT ON THE WALLS AND CEILINGS, PIMPLES ALL OVER THE WALLS, MISSED PAINT IN AREAS, UNFINISHED PAINT IN AREAS THAT ARE HIDDEN BY APPLIANCES, REPAIRS THAT WERE SUPPOSED TO BE MADE WERE NOT MADE OR IF THEY WERE MADE WERE DONE UNPROFESSIONALLY, WHERE YOU STILL SEE THE EXACT SAME PROBLEM AND MAYBE EVEN WORSE THAN IT WAS...I HAD ONE OF THE PAINTERS GO HOME WITH MY HOUSE KEY IN HIS POCKET, AND DIDNT REALIZE THE KEY WAS MISSING UNTIL I WENT TO LOCK MY DOOR IN THE BASEMENT AND THE KEY WAS NOWHERE TO BE FOUND....MY HUSBAND IMMEDIATELY CALLED THE FRANCHISEE TO HAVE HIM CALL THE "PAINTER" TO FIND OUT IF HE KNEW WHERE THE KEY WAS, AND IT WAS CONVENIENTLY FOUND IN HIS PANTS POCKET.....HE CLAIMS IT WAS PUT THERE FOR SAFEKEEPING MEANWHILE, WE HAD TO CHANGE EVERY CYLINDER IN EVERY LOCK IN OUR HOME (9) TO BE EXACT BECAUSE OF THIS INCIDENT COSTING US EVEN MORE MONEY.....I DO NOT WANT CERTA PRO BACK IN MY HOME TO "FIX" AS THEY OFFERED WHAT THEY DID WRONG.....THIS SHOULD'VE BEEN DONE RIGHT THE FIRST TIME AND NOTHING SHOULD HAVE TO BE "FIXED"...IF I DECIDE TO HAVE IT DONE OVER MOST DEFINITELY IT WILL NOT BE CERTA PRO WHO WILL DO IT....I WANT MONEY BACK NOW AND NOTHING ELSE WILL SATISFY ME....I'VE CONTACTED BBB AND CONSUMER AFFAIRS...ALL THE HIGHER UPS AT CERTA PRO AND THERE IS STILL NO RESOLUTION...I ASKED FOR HALF THE MONEY BACK FIGURING I WAS BEING FAIR NOW I WANT IT ALL BACK TO PAY FOR PROFESSIONAL PAINTERS TO COME IN AND REDO THE MESS I WAS LEFT WITH....ANYONE LOOKING FOR PROFESSIONAL PAINTERS SHOULD NOT LOOK IN THE DIRECTION OF CERTA PRO...ESPECIALLY ON STATEN ISLAND, NY


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