Vonage Complaint

UNHAPPY! - Support

donna1959's Picture Reviewed by donna1959
Complaint 		 0

I am a second time customer of Vonage . I used their service for my first business and transferred the phone when I sold it. I was so happy with the service that I got several friends to switch to Vonage and I got another phone for my real estate business. I realized I was not using the line and tried to cancel. The girl told me that I had to wait a year or pay over $100 in cancellation fees. So... I waited a year, then I was told I needed to wait two years or I would be charged $39.00. Also, you cannot cancel online which is just a way to try and get you not to cancel. It is a waste of my valuable time. I was on the line for 24 minutes and while the person's English was excellent, there were times that I couldn't understand her which added to my frustration. Jobs need to be here in America! The superviser came on the line and gave me the run around. Both told me I had to write a letter of dispute. I am very, very unhappy with Vonage and when I open another business, I will not use them and I will never recommend them to another friend. You have lost far more money than the $39.99 that you gained! I will also be calling the Better Business Bureau of New Jersey to complain. Your service is excellent. I never had a problem with a connection and I would probably have come back but never again! You wasted my time and in today's world that's not a good thing.

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