Ulta Complaint

ULTA - Liquid Keratin

Reviewed by jillita09
Complaint

I purchased a starter kit for liquid keratin. It didn't work so I took it back. It cost $69.00 plus tax. the clerk at ULTA (I live in Austin, TX) would not give me a refund because I had used more than 3/4 of the small bottle of product. I told him, that because of my hair type and length, I had to use as much as possible but that the larger bottles were almost full. He wouldn't hear of it and told me to go online to customer service which I did. ULTA emailed me a day later telling me to contact the manufacturer. I emailed ULTA telling them the manufacturer did not make the refund policy, which is unfair. I have not heard from either one of them. I'm filing a complaint with the Texas Attorney General for unfair practices and the Austin Better Business Bureau.

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Comments - Consumers and Companies Connect by Commenting

hatesherjob85 says: (3 months ago)

Good luck to you. Its really a shame that this has obviously comsumed your life as to take on such a frivolous law suit wasting the governments time. Just fabulous! Maybe you should not have bought a product that you couldn't have afforded in the first place. This is a loss prevention issue not a "lets pick on this client" issue.

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DetailsReview Rating: 1 out of 5
Reviewed By: jillita09
Company: Ulta
Product: Liquid Keratin
Company Location:
Austin, Texas 
Date Added: 3 months ago

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Ulta Complaint