Travelocity.com Complaint

Travel bumblers:Travelocity - Travel Services

hoagie's Picture Reviewed by hoagie
Please Improve 		+1  

My wife just called in tears from LAX where she found that Travelocity booked her into a window seat to China last November--that had already been booked a month earlier by someone else.

Korean Airlines first said only a middle seat was left, then later--after... More...





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hoagie says: (5 months ago)
0  
When I wrote to the "Customer Care" office at Travelocity about my complaint (and their painful error) they promised areply within three hours. I got an automated letter alright--but one that was never touched by human hands--or any evidence of care. From what I have seen so far in phone conversation and in the absence of any actual response--here is a company that does not admit its mistakes, makes them all the time and really does not give it a second thought. Bad travel arrangements can make for a very bad day, ruined business travel and a lot of pain. Not only does Travelocity seems to excel at all three but "so what?" is their main defense.



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