Time Warner Cable Complaint

Time Warner Cable phone system I...

Reviewed by Carrie
Complaint

Time Warner Cable

phone system

I called time warner cable's 24 hr customer service line so I could cancel service(I was moving out of the area). I expected to be on hold for quite some time since I called at 5:30pm and knew they would be busy. so I put my cell on speaker phone and went about my business. I was holding for 1 hr and 20 mins which is even longer than I thought.

that in itself wouldn't have been too bad but when it finally rang in I didn't get a person....instead I got a computer voice giving me the option to pay my balance by phone and then once I did that It said "thankyou for calleing...goodbye" and my call disconnected. an hour and 20 mins for that! and I didn't even get to do what I originally wanted. so 2 days later i decided to try again. I had the option to put in my home phone so my account would be brought up...so i did. i was then told that my account was past due and my service was scheduled to be disconnected the next business day. even though i was calling to cancel...i still didnt want it "disconnected" #1-it would look bad on my credit report and #2- I had paid my account 100%...i called the bank and my payment had cleared the bank the same day that i called the 1st time. when i called them back i got a different person who told me that not only was my account paid in full but there was a $192 credit to my account. their system must really be jacked up. i think they're just too big of a company for their own good. if you have achoice between TWC and a local co.....pick the local

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