Orbitz.com Complaint

Ticket printing error - Customer Service

Reviewed by hateorbitz
Complaint

My wife and I bought 2 return tickets from Toronto to Sydney Australia from Orbitz and checked all spelling etc. before we purchased on line. When we rec'd the confirmation of our "E" tickets they spelled my wife's last name wrong and hit the "A" key instead of the "S" key, making her name Ruaaell, instead of Russell and her first name was correct on the "E" ticket as "Violet" but they addressed the "e" ticket to Viole....without the "t".

We phoned Orbitz to advise them of the error and they advised we would have to but another ticket and that it was our fault not theirs. When pressed for a copy of what we filled out they advised it was not available and hung up on four (4) separate occasions.

We called the airlines and they seem to be OK with the obvious error because we used my wife's credit card which actually shows the proper spelling at the bottom of the "E" ticket, but they advise that Homeland Security may not let her through because the ticket and her passport won't match. If this happens we will have to buy a separate ticket at whatever stop the security won't let her through and it will be a one way ticket for the balance of trip to Australia and a one way ticket back from Australia to Toronto which could cost an absolute fortune...$4,000 to?????? Can anyone help??? How do we get to an executive of Orbitz???

Jim + Vi

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Orbitz.com!

	Create a support ticket for Orbitz.com!

	More Orbitz.com reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 8+2 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Orbitz.com reviews

Similar reviews

MeasuredUp Success Stories

"I love going out and telling people that are rude to me that I am going to write a review about them on MeasuredUp and then watch them try and be nicer so i will write a good review." Patty Q.

Activity

All Activity

0 Comments

DetailsReview Rating: 1 out of 5
Reviewed By: hateorbitz
Company: Orbitz.com
Product: Customer Service
Date Added: 10 months ago

Click here to add this free widget to your website or blog!

[Top]

Orbitz.com Complaint