Dunkin Donuts Complaint

This morning like every morning...

Reviewed by Angelicia
Please Improve

This morning like every morning I was on my way to Dunkin Donuts to get my coffee usually I get a med the same way all the time I live in a fairly small are so u get to know everyone. This particular gentlemen has no clue how or what customer service means. My order is wrong at leat 7 out of 10 times, why I keep punishing myself by going there, who knows they are so inconsistant there that there is a possibility that my coffee won't taste like ta and my pastery won't have clumps of sprinkles or a hunk of butter.. This morning I decided I needed an ex large coffee I had to wrk early this morning, I wanted a toasted pastery and I knew I needed to be very clear about what I wanted because they have on more then one occasion messed up my order. So I began my drive thru experience by waiting for about 6 min while the person infront of me dealt with his order, then another 6 while i waited for him to catch up with what ever he may have been doing. I ordered and made it clear that I wanted the pastery toasted and lightly buttered. If I didn't I would have had fresh dough and a clump of butter. He then said you said toasted twice there's no need for the attitude, now this isn't my first run in with this guy so at this point i was now taking it personal, I asked him to get the manager and i pulled up to the window, I saw him go into the back and came out to me and told me the manager was not there so I said ok then give me your store number and you name and the managers name. He leaves and comes back and said well mam were not allowed to give out the managers store number, now for a minute I thought wow is this guy serious, anyone who has worked in retail or has ever made a complaint knows that the store number is usually printed out on the receipt. I said now why would I want the managers personal phone number, so he handed me a peice of paper with the stores phone number on it and the managers name and his name. I just took the paper and said I'd like a printed receipt I knew then i was dealing with someone who really didn't have all his lights on upstairs. So needless to say I will No longer go to this Dunkin Donuts I would rather go to Mcdonalds wich is a bit out of my way where my experience has been wonderfull every time. sincerley sick of have my order wrong.

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