Universal Technical Services or UTS Complaint

This is your business model?? - Extended Warranty

jfree111's Picture Reviewed by jfree111
Complaint 		 0

You take money for extended warranties and basically make it impossible for your "customers" to take advantage of your service. Your hold times are OUTRAGOUS. For a company that has annual revenues in excess of $2M, you would think you would have more than 1 person answering phones/emails!
After waiting 46 minutes on hold, UTS told me that I would have to call NordicTrack for service during my first year. I called NordicTrack and was routed back into teh UTS call queue! WTF kind of company are you?

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treadmilltech says: (4 months ago)
 0
If you're in the Los Angeles area, our exercise equipment service and repair company has an excellent reputation and would love to help you. Please feel free to email us at treadmillrepair@gmail.com or call 888-GYM-REPAIR (888-496-7372) to contact us. You can check out our great reviews from happy customers at www.exerepair.com, or on Los Angeles Craigslist under "skilled labor", on yelp.com, or angieslist.com.

ammhaley05 says: (9 months ago)
 0
I agree! The hold times are ridiculous! I was on hold for 30 minutes one day and was disconnected, then on hold 45 minutes the next day. When letting the representative know, he completely ignored me the first time, then after telling him again, he stated that they know about it. No apology, no concern, no thank you for your business. What's being done about it? This is unbelievably horrible customer service!!




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