United Airlines Complaint

This is a review of United...

Reviewed by KathyKeenan
Complaint

This is a review of United Airlines Reservation system, whether it be basic, or for frequent fliers.

United has the absolute worst reservation system. The phones are manned by rude, non-english speaking people. I have tried many times to deal with them, but not one ever seems to want to provide the customer service I expect. They do not 'go the extra mile' for the customer and refuse to bend on checking different dates/airports etc. Unfortunately it has come to the point that when I call, if I get a 'non-english speaking' person, I hang up and call back until I hit the jackpot! It is absolutely ridiculous that everything needs to be outsourced to India, because its 'cheaper'. Actually there should be a separate heading on the automated attendant that says 'to speak to an english speaking reservations agent, please push 5 (or whatever number)' I have often said that I am charged $15 to speak with a person, why don't you charge me $20 and give me someone who WANTS to work with me and WANTS to provide me some customer service.
I am a premier member, and I am treated like I am a low life, who doesn't deserve to speak with them! And please believe me, I have written many letters of recommendation to United when indeed I have gotten the customer service I expect.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about United Airlines!

	Create a support ticket for United Airlines!

	More United Airlines reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 2x1 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More United Airlines reviews

Similar reviews

MeasuredUp Success Stories

"I had a problem with my local Home Depot based on a discount I thought I was owed and a Home Depot employee read my review and responded to me directly with a resolution." Chris J.