Thecameraprofessionals.com Complaint

This company has been a...

Reviewed by SheriMayta
Please Improve

This company has been a nightmare to deal with. I ordered 2 cameras from them. A strange email was sent to me requesting my code on the back of my debit card. Foolishly, I responded to it. I heard nothing from them so I called them. They told me they had not received the email. So I gave the info over the phone. The next day my credit card was comprimised, someone had oped a paypal account with my card and were purchasing things. Needless to say I closed the account. I was suspicious that this company was involved but I had already placed the order so I waited for the cameras. Now, these cameras were advertised as new but we received nicked, scratched and obviously used cameras. We called to say we sould like a refund and were told they would send us a mailing label. 1 week later-no label, called again and was told they would send another one. 1.5 weeks later - no label! This time we had them fax it to us. The cameras were sent back and we were told they could refund our money on the card we had used. Funny, that was the one comprimised and we had closed it. Now they want a letter from our bank stating we have a new card for the account which the bank can't do. A letter would have to come from a special office which could take 2 weeks! It has already been 3 weeks since they received the camera back. So they have my money and the cameras. They are also very unfriendly and not helpful on the phone. It is very difficult to talk to a manager, they do not return my messages. I am not sure they are going to give my money back. If not I will file a claim in court. Beware of this company!!!

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