Time Warner Cable Complaint

They Suck!!! - CABLE

dhshi's Picture Reviewed by dhshi
Complaint 		 0

Noticed that my bill was more than usual. Called TWC to ask why. They said I have 2 DVRS. NO! I only have ONE and TWO other cable boxes. I have had their service for about 2yrs now so why all of a sudden. They said they had to have a tech come to house to verify. Tech came and took one look at box and said "it is not a dvr, they don't know what they're talking about". He called in and talked to someone and said the problem has been taken care of. I made sure it was ok in their system so we wouldn't be charged for 2 dvrs again next month. He assured me it was taken care of. I called TWC after that to make sure I was credited and guess what??? They said there is no record of his call into the company to take care problem. Now they have to send someone out again!!! We will look into changing to ATT.

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