Sears, Roebuck and Company (Sears.com) Complaint

The worst I have seen - Sears Home Repair

orvis's Picture Reviewed by orvis
Complaint 		 -1

Wednesday washer breaks – call Sears to schedule a repair.

The first available date is scheduled for next wed – a full week from the date I called the respire in . Was told that I would need to wait for the service person to arrive anywhere from 8- 5 Pm. They could not narrow it down. Was also told that they would call me before they came. Told me to be there all day and wait - they could not possible narrow it down by am/pm ( and eventually day)

Tuesday night verified the appointment

Wednesday – service man arrives – looks at the washer and says he cannot work on it because it was beside the dryer and he cannot touch the dryer- according to Sears’s policy – it is not accessible
Wednesday nite call Sears – speak to a customer service person and ask for a manager – am refused .

Call again and explain the situation service person asks me all the information and then says that rescheduling does not warrant me speaking to a manager person passes me on to another customer service representative
Call back – get a Fitz – get passed on to a suervisor and am then disconnected after a 10 minute hold
Call again and get an Andrew – go through the whole story again – 3rds time - then on hold for 17 minutes. Finally get to speak to an Angel- who schedules me for Saturday – 10 days off- gives me a number to call in the am to reschedule – to move the date closer

2 hours spent that evening on the phone trying to speak to someone

Thursday go to the store – explain the situation- they schedule an appointment for Friday

Friday at 530 get a call from Sears saying they cannot come but will be there at 8 am – First stop!!!!
Sat set alarm get up at 7 wait - No show
At 10:15 I Go to the store – they cannot help but assure me that someone will be coming – they call several departments in sears and that someone will come from 1-5. Helen calls Tom. 2 Pm –Caroline calls Tom , 4 Pm call Tom
430 someone from the sears store calls us- after we called them of course(to tell us the service guy is in Hurleyville(10 miles away)- and is on his way – 5 Pm No show

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Comments - Consumers and Companies Connect by Commenting


devi says: (3 months ago)
 0
I got magicjack a week ago and it was fine but now I HEAR LOTS OF NOISE and sometimes you cannot make calls I wonder why




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