UPS Freight Complaint

The Ruined Father's Day

Reviewed by Murphy
Complaint

UPS should simply not be in the residential delivery business....period. We are a professional working couple who, unfortunately, do not have the housekeeper that UPS assumes we have. We do, however, have a nice box in front of our house for packages that the U.S. postal service and FedEx are both quite happy to use.

My employer, like many organizations in Washington, screens all mail at an offsite facility due to security concerns. Understandably, they do not appreciate having employees have personal packages delivered to work.

Whenever I am forced to have something I ordered delivered by UPS, it is invariably a huge hassle. They turn up at our door in the middle of a business day expecting to find someone to sign for a package. When that doesn't happen, they leave a note that let's us know they will try to deliver the package at the same time tomorrow. They do not deliver in the evenings or on Saturday, so my options are:

- take time off work to be there to sign for the package
- inconvenience a neighbor to be home all day to sign for our package
- drive out to the "local" distribution center (which is 6 MILES away) to pick up my package.

I'd like to share with you my experience yesterday in particular. I ordered two gifts from my husband for Father's Day and, unfortunately, was only able to find these items from a shipper who used UPS. Both arrived a few days earlier this week. Biting the bullet, I decided to take a day off of work specifically for the purpose of receiving the packages. I called UPS and requested that the packages be delivered on the day that I was to be home.

With no delivery by 3 p.m. on that day, I called UPS and was assured that my package had been loaded on the truck and would be delivered that day by 7 p.m. At 6:45, I called again and was again reassured that Friday deliveries could run late. At 8 p.m., the story changed. I was told that my packages had not been put on a truck and were "lost" in the system. The local distribution center was now closed so there was no way to know when I would get the packages.

The most frustrating thing about this is that if I had known the packages weren't going to be delivered earlier in the day and were still at the distribution center, I could have gone and picked them up.

So now I have to spend all day today finding another gift and the ones UPS has, if they ever turn up, will be delivered to my husband's place of work next week.

It seems to me that UPS could solve this whole issue by allowing people to pick up their packages on a Saturday. If that doesn't happen soon, then believe me, I will never EVER order anything again if UPS has to deliver it.

A frustrated residential customer

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about UPS Freight!

	Create a support ticket for UPS Freight!

	More UPS Freight reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

radams36 says: (10 months ago)

I've had the same experience, except the pickup location I have to go to is about 35-40 miles away, not 6. And I live in a suburb of Dallas, TX, not out in the country! There's a pickup location about half the distance (still about 15-20 miles away), but they won't let me pick up there.

They lie about deliveries, they leave the first notice marked 'final notice', they leave packages on the front porch in an apartment complex, they don't show up when they say they will, and they don't address complaints or call back when they say they will. I will NEVER NEVER NEVER buy anything again from anyone where UPS is the only shipping option. They run the sloppiest ship in the shipping business!

overniter77 says: (10 months ago)

There is a differance between UPS Freight and UPS parcel service. This is a parcel service problem and is not on the Freight guys,

View all comments

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 4x2 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More UPS Freight reviews

Similar reviews

MeasuredUp Success Stories

"Customer Service reps saw my review on MeasuredUp and answered my complaint through the MeasuredUp system. I am very happy that i got my refund." Jim H.