Symantec Complaint

Terrible Service - Norton 360 Product and Support

jbrignati's Picture Reviewed by jbrignati
Complaint 		 0

I recently attempted to update my Norton 360. After several failed attempts, I decided to search online for possible solutions. When I navigated through Symantec 's website, I found a location where you could chat live with a technician. I connected and was asked for permission to allow the technician to have access to my computer, and unfortunately, I agreed. After two hours of chatting with the technician and no solution, I was disconnected. Symantec sent me a lovely email explaining their sorrow for my disconnection and with the simple click of the provided link, I would be reconnected immediately with priority. Well, due to whatever the technician did to my computer, I am not able to reconnect with this "chat" function. I am currently attempting to reach them by phone and have been on hold for 82 minutes, with no response.

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