Vonage Complaint

Terrible Customer Service & Policies on Cancellation

Angel7007's Picture Reviewed by Angel7007
Please Improve
+1  

I too have been a Vonage customer on/off for over 2 years. I signed up in 11/07, and now need to cancel my service as I have to drop my Internet.

I went through 30 minutes of telling the rep. that I needed to cancel, and FINALLY got it through her head. Unfortunately, since 2/07, Vonage now has a 2 year contract w/ a $39.99 cancellation fee. This fee is automatically billed (and I mean immediately) to your payment account - in this case my bank account.

There was no getting around this w/ the company. I told the rep. to disregard the call. She went ahead and cancelled my account, thus billing my bank account and overdrafting me, WITHOUT my final approval.

I called Vonage back, and was told there is nothing they can do.

I will NEVER use Vonage again, and will highly recommend to my friends/family they do the same.


Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More Vonage Reviews and Complaints More Vonage reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting


maryjo says: (4 months ago)
0  
Oh my gosh, I am going around & around with Vonage right now. I even had to close my Master Card to avoid them from using it. I am afraid they will ruin my good credit. I signed up with them one day & tried to cancel the next day after reading about them on here. They still will not cancel me! Why are they allowed to stay in business? Maybe we could get ahold of some "big guns" on TV & they would help us fight them? Like FoxNews or CNN?

sartouche says: (5 months ago)
0  
I experienced a similar problem a few months ago... unacceptable indeed


Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 6+2 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

More Vonage reviews

Similar reviews

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team