Vonage Complaint

Terrible Customer Service & Policies on Cancellation

Reviewed by Angel7007
Please Improve

I too have been a Vonage customer on/off for over 2 years. I signed up in 11/07, and now need to cancel my service as I have to drop my Internet.

I went through 30 minutes of telling the rep. that I needed to cancel, and FINALLY got it through her head. Unfortunately, since 2/07, Vonage now has a 2 year contract w/ a $39.99 cancellation fee. This fee is automatically billed (and I mean immediately) to your payment account - in this case my bank account.

There was no getting around this w/ the company. I told the rep. to disregard the call. She went ahead and cancelled my account, thus billing my bank account and overdrafting me, WITHOUT my final approval.

I called Vonage back, and was told there is nothing they can do.

I will NEVER use Vonage again, and will highly recommend to my friends/family they do the same.

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Comments - Consumers and Companies Connect by Commenting

maryjo says: (4 months ago)

Oh my gosh, I am going around & around with Vonage right now. I even had to close my Master Card to avoid them from using it. I am afraid they will ruin my good credit. I signed up with them one day & tried to cancel the next day after reading about them on here. They still will not cancel me! Why are they allowed to stay in business? Maybe we could get ahold of some "big guns" on TV & they would help us fight them? Like FoxNews or CNN?

sartouche says: (5 months ago)

I experienced a similar problem a few months ago... unacceptable indeed

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