Avis Rental Car Complaint

Terrible Car Rental in AVIS UK - 336252114

patkhc's Picture Reviewed by patkhc
Complaint 		 0

I would like to complain about my recent rental transaction (rental of Audi A4 Avant 2.0 from 19 July 2009 to 30 July 2009) at London Heathrow Airport. The commitment your company made to customer is just not valid at all and should not be used at your web site (Select Series : Model Guaranteed). It is this wordings I made my choice from four major car rental companies in UK from my home at HK. What happens is that I made a spacious car rental of Audi A4 Avant 2.0 (automatic transmission) for 11 days one month before (confirmed on 20 June 2009) so that it should provide comfortable transport for my family including my dad of age 68, my brother, my wife, my son of age 8 and myself with luggage of two large size and two medium sizes. However, your colleagues at London Heathrow Airport did not provide the expected car model to us and gave us a downgraded model - VW Golf 2.0 Tdi Sport AU (rental agreement no. - 336252114) which caused us extreme uncomfortable experience. The problem is that the passengers at the back seats is too crowded with not enough foot space and the luggage compartment is also not too small (luggage came out from the compartment) such that we can not see the back via the back mirror. It certainly affected our driving safety. We are sure that it will not happen if we had the pre-ordered model.

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