Target Complaint

Target's shipping charges are ridiculous! - Tiverton patio furniture

Reviewed by 2DreamIt
Complaint

-1

I used to love Target , but no more. I tried to buy $700 worth of patio furniture, only to discover that the shipping costs would be more than $170! That is egregious.

I went to 3 different stores (finally discovered the items could only be purchased online, and any shipping discounts could NOT be applied for these items!), called customer service, spoke to supervisors in guest services (where they are not even allowed to give out their last names) and even wrote a letter to the CEO. I made what I thought was a very reasonable suggestion -- send the furniture to any Target store in the area and I'd go pick it up. I was told, "Our infrastructure doesn't support that."

Well, MY infrastructure no longer supports shopping at Target!

I'll also be returning the $300 worth of furniture I've already purchased in the store because the matching items I want to buy for $700 are only carried online. Great way to run a business, Target.

FAIL.

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Comments - Consumers and Companies Connect by Commenting

2DreamIt says: (3 months ago)

If you've had "a few run ins" with Target and its employees, I'm surprised you're still shopping there. If you're satisfied, fine. I wasn't. And yes, I do find it unprofessional when a manager will not provide his/her name. In the current economic situation, I don't think businesses who repeatedly mishandle customer complaints will survive. I patronize stores where I am always treated well - multiple "run-ins" are not acceptable. I am always entitled to be treated as a valued customer - or I can vote 'with my feet' and take my business elsewhere. No one threw a tantrum -- and by the way, I'm not a youngster, why would you assume anything about my age? Again, you're certainly entitled to your opinions, but perhaps we should just agree to disagree. And you might do well to reread the Golden Rule yourself. Nothing like stereotyping someone you don't even know! :)

andbran says: (3 months ago)

-1

i have been shopping at Target for many years. i have had a few run ins but i been satisfied with their customer service. of course i dont throw a tantrum when i dont get my way. the probelm with most people nowadays. every business has its "infrastructure" if they cant do a certain service you have to learn to accept that. and no one has to tell you their last name. that is their right as an individual. the problem with you young people is that you feel entitled to everything regardless how bad you act. reread the Golden Rule.

2DreamIt says: (3 months ago)

Well, you're certainly entitled to your opinion, andbran. It's worth mentioning that I was able to find virtually identical merchandise through a different online retailer who charged roughly half of what Target does for shipping. Target not only lost this particular order, it also lost the lifetime value of my patronage, which is considerable. Regardless of Target's business model and the ramifications of how to ship my order at a reasonable cost, the real point here is the abysmal state of Target's customer service. Managers who refuse to provide last names upon request? No offer of any kind of customer accommodation? No explanation other than, "our infrastructure doesn't support that"?? For every customer who goes out of his/her way to complain to higher management, there are many others who walk away from that retailer in disgust, never to return. Target is not known for its customer service and in the long run, that kind of thing tends to eat away at market share. And you don't have to look hard to find many other examples of Target's mishandling of complaints. I still rate Target's handling of my issue as a big, fat FAIL.

andbran says: (4 months ago)

actually i think u are being unreasonable. if any company were to do this where would they store it? i have worked in the backrooms of stores and i can tell u they are usually pretty pack. u just want to have your cake and eat it too

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4 Comments

DetailsReview Rating: 1 out of 5
Reviewed By: 2DreamIt
Company: Target
Product: Tiverton patio furniture
Date Added: 6 months ago

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Target Complaint