HSBC Bank Complaint

Take the money and run!

Reviewed by bankvicinsf
Complaint

Take your money out of HSBC while you still can. I have been a loyal customer of HSBC for a long time, and until recently I was a happy customer as well. Suddenly, I have become a very unhappy customer and I am taking my money out of HSBC because of the dreadfully unfair and arbitrary actions taken by HSBC. I have been very diligently paying my bills on time and taking other steps to make sure my credit score goes up as much as possible. Suddenly my credit score dropped significantly even though ALL of my payments, etc. have all been paid on time. So why did my credit score drop one might ask? The one and only negative thing that happened in any of my credit history recently is that HSBC arbitrarily decided to lower the credit limits on a large number of its credit card customers. I always paid my bills on time, never went over my credit limit, and in fact, I always kept my outstanding balance below 50% of my credit limit. Suddenly HSBC arbitrarily decided to lower the credit line on my card and thousands of others by 60%!!! Yes, that number is correct. They lowered my credit limit by 60%! This caused my balance to availabe credit ratio (a key factor in determining FICO scores) to go from about 40% to about 97%. The 40% ratio which I worked deligently to maintain is viewed as very good in the eyes of the credit reporting agencies, and was one of the factors helping to bring up my credit rating. However, one of the worst danger warnings in the eyes of the credit agencies is a "maxed out" credit card, so this 97% ratio caused solely by the arbitrary actions of HSBC caused my credit rating to drop by about 30 points! Now let me again stress that my income and job situation has not changed, I have not had a late payment or been over my credit limit on any of my credit accounts in many years, and have not had any other activity that might negatively affect my credit rating for many years. Despite all of my deligence in maintianing my credit and despite my loyalty to HSBC and the fact that I even have my savings account with HSBC they took this unfair action which has already had a very negative impact on my credit rating. I had been saving up to buy a house this year, and now I will most likely have to pay a higher interest rate on my mortgage or wait even longer before I am able to purchase a home, all because of the indifference of HSBC toward its customers. Just as a "maxed out" credit card is a danger indicator for the credit reporting agencies, this kind of of indifference and arbitrary action towards its loyal customers is a BIG RED FLAG about the financial health of HSBC! A wise person could see such acts by HSBC as a strong indication that HSBC is a bank struggling in very serious financial trouble. I for one could not be comfortable leaving my moeny in an account at a bank in serious financial trouble. I know the banks are supposed to be insured, but why take chances with bureaucratic red tape? It seems much wiser to simply take all money out of the troubled bank. HSBC may be located in Nevada, but if I am going to gamle with my money, I would rather do it at the casino and not with my bank accounts.

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