Sears, Roebuck and Company (Sears.com) Complaint

TV NOT REPAIRED

hburrus's Picture Reviewed by hburrus
Complaint 		 0

My husband and i bought a tv a few years ago and recently it stopped working. We called Sears to come and fix the tv and he came over twice to fix it. he ordered a part and installed it. Well the part he ordered did not fix the tv so we called again and the same man came out , this time he said he could not fix the tv so he would reimburse us for all the labor he charged. we were told he would put in a ticket for our reimbursement and was told we would receive a check in the mail within two weeks. we have not received any check and we have contacted several people from sears over this . The fifth time i finally spoke to someone and they said the check had been processed and we would receive it in the mail in 2 weeks well we never got the check and now they say they stopped the check. I dont understand what is the problem as to why they would stop the check. We have receipts and confirmation numbers and six different numbers of places they told us to call. This is very frustrating because we were told we would have the money back. I hope you can help us because we spent 5,000 dollars on this tv from sears and we are very good customers.

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SearsCares says: (1 month ago)
 0
To hburrus,
I apologize that you are encountering this issue with the reimbursement for the service on your TV. My name is Brian and I am part of the Sears Cares escalations team. If you were promised a reimbursement for labor then we need to make sure that you get what was promised. I can’t understand why it would be taking so long. It does typically take about 10 business days (14 regular days) to get a reimbursement check to a customer, but there are times when it may take a little longer. We would like to make sure this gets resolved for you, however. At your convenience, please contact my office via email at searscares@searshc.com and we would be happy to help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (hburrus) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares






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