Time Warner Cable Complaint

THEY ARE HORRIBLE!!

Reviewed by Kathryn
Please Improve

DO NOT EVER GET TIME WARNER CABLE !! First of all, I have already had three problems with them - where the TV has not worked and I have to set an appt and wait for someone to come out and switch the boxes. One of the guys who works for them even admitted that they are horrible - he doesn't even use Time Warner and he works there!! He said there boxes are extremely cheap and that's why they're always breaking down. This last time they had to come out - less than two weeks ago - they had to put in a new box and I lost all my recordings! To add to the atrocity, you can only record two shows at once, and you have to be watching one of those shows or something you already had recorded. So all the time, my roommate and I have to painfully decide what show we won't be able to watch or record. Lastly, the customer service is awful. It's like they don't care if you have to go without your TV for 3-4 days - they don't make it a priority to send someone out right away - or they'll send someone out right away - if you don't work because they can only send him during hours when most normal people work. My experience with Time Warner has been horrendous and I would caution all of you reading this...DON'T GO THROUGH TIME WARNER! They try to woo you with their specials but they are NOT WORTH IT!! I did a year with DirecTV and loved it, so might go back to them. We never had a single problem with our service. That's all I have tried so I can't give advice about anything else. I want whatever I keep hearing about that records four shows at once. That sounds heavenly...

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