mercantila.com Complaint

Superstores aren't super! - BunkBeds

nurse's Picture Reviewed by nurse
Please Improve 		0  

I recently made a "purchase" with BunkBed Superstore, a subsidiary of mercantila, on 9/24 for $699. The website says that it takes 1-2 weeks to ship; the latest my beds should ship would be 10/8. After 10/8 passed I started to worry because I hadn't received any tracking information. I sent several emails to the company and never got a response. I called the number on their website only to have an automated message tell me that they do not speak about processed orders on the phone and to contact them though email! I started investigating online and found that this company's accreditation from the BBB was revoked in August; many similiar complaints have been listed online from customers that have not received their items. I finally got though to a 'customer service'rep yesterday from Mercantila after calling the number on their website and acting as if I was placing an order...got connected directly to a representative! 'Art' told me that they were having a backlog of orders and did not know when my bunkbeds would ship. He would call me today once he found out...never did he call me or email me. I have launched an investigation through Visa and PayPal...thank goodness I made my purchase through paypal or the damage could have been worse!


Claim this company Are you a decision maker at this company? Claim this company
Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More mercantila.com Reviews and Complaints More mercantila.com reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting

Comment on this review and share your stories, thoughts and advice

Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 9+8 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

More mercantila.com reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team