Superpages.com Complaint
Superpages.com Poor customer...
|
Reviewed by JMayer Complaint |
|
Poor customer service!!
When I tried to get assistance, no one seemed to want to help. When I tried to cancel because I was frustrated with the lack of assistance, I was transfered to 5 different people who all told me that they could not do cancellations.
Too much more to write about.
Don't sign up because they will never let you out. They still claim I owe them money from a service I cancelled a year ago but they kept billing me for. Don't click in because you will never get out!!
J Mayer
Garrison, NY
CUSTOMERS RESPOND HERE:
|
BUSINESSES RESPOND HERE:
|
||||||||||||||||||||||||
Share This Review
Comments - Consumers and Companies Connect by Commenting
Needless to say the cheaper rates only lasted 2 months, and then I was back to my normal rates. When I called to question things, I was basically told I misunderstood what the offer was. I didn't misunderstand anything. I was never informed this deal was for 2 months only, or I would've just left at that point.
Anyway, I demanded a manager and threatened to leave and go to cable. He laughed and told me to go for it. I was floored that a manager in their customer service dept. would encourage a customer to go elsewhere. So I did.
Back in January of this year, I received my final bill from Verizon, which was a credit for $78.14. I called them and requested a check, since I couldn't apply the money towards any futre bills. They told me it would take a month to process, because they had to make sure I had no outstanding bills. February came, and I called back. I was then told I still had to wait one more month, and a check would definitely be mailed to me on March 2, 2008.
I was keeping notes on all of this, but I was going through some family issues and forgot to inquire about my money on March 2nd. I realized on May 1st I still hadn't received my money from them.
I called again, and was told that no paperwork was ever processed, and my money was tied up in accounting. I demanded a check be overighted to me, since it had now been 5 months I'm waiting on this money. I was told no, it was going to take an additional 6-8 weeks to receive my money back!!! I demanded a manager, who did nothing for me. I demanded his manager, and she did nothing for me, so I asked for her manager. She told me her manager doesn't take incoming complaints, he'd call me within 48 hours. Well guess what???? Never heard from him eiather.
Does anyone know a corporate phone number I can call to complain about the terrible customer service and accounting process Verizon has in NY?
I'm at my witt's end with this company. I'm so glad I left, but very frustrated they're holding almost $80 of mine for 5 months!
Could you imagine the late fees and interest they'd charge me, if I didn't pay them for 5 months?
Thanks for listening.
-Tammy
More Superpages.com reviews
Similar reviews
- Superpages useless
- customer reviews
- Superpages.com selective reviews
- superpages lies
- Poor Service
- The worst store to deal with
- Poor customer service
- never will use ups if i can help it
- Poor Customer Service
- Poor
- Poor customer service, multable...
- Poor Service Poor Customer Care
- Poor Service
- Poor Customer Service & Product
- Poor, poor customer service
- Poor Customer Service
More
WELCOME to MeasuredUp
Click here to add this free widget to your website or blog!
[Top]

Tweet this
Digg
Facebook
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live
“Are you noticing more business or phone calls lately? That’s because your SuperPages.com advertising is active and working. As a result, we need to inform you that your credit card has been charged $386.46 for click activity on SuperPages.com. A small price to pay for the life of your business.”
Apparently the only way to cut off this deal is with a single people which I havent been able to contact for 7 months. I’ve been continually calling them and all they kept doing was tossing my calls around between several different people. It’s frustrating that there are no ways to contact this company to end my billing. Theres no cancellation contract, no way to change programs, and no customer services. Even then, their services were not as beneficial as the money pays for. If I were you, I would shiek in terror by the very notion of using superpages.com. Is there any way to stop them?