Superpages.com Complaint

JuHan says: (1 year ago)

 0

In the month of Feburary 2008 I closed down one of my businesses. I had already contacted with all the other companies in order to close my company down without any penalty charges. However I’ve been trying to contact Superpages for 7 months now. They continue to keep charging my company (which does not exist anymore) between 200 to 400 dollars a month. Through e-mail here’s what they sent me:

“Are you noticing more business or phone calls lately? That’s because your SuperPages.com advertising is active and working. As a result, we need to inform you that your credit card has been charged $386.46 for click activity on SuperPages.com. A small price to pay for the life of your business.”

Apparently the only way to cut off this deal is with a single people which I havent been able to contact for 7 months. I’ve been continually calling them and all they kept doing was tossing my calls around between several different people. It’s frustrating that there are no ways to contact this company to end my billing. Theres no cancellation contract, no way to change programs, and no customer services. Even then, their services were not as beneficial as the money pays for. If I were you, I would shiek in terror by the very notion of using superpages.com. Is there any way to stop them?

FedupTammy says: (2 years ago)

 +1

I was with Verizon for over 10 years. Long story short, I called them to see if they can come down on my rates, since my local cable company had better prices. They promised me the world, and assured me they'd do whatever it takes to keep me as a customer.
Needless to say the cheaper rates only lasted 2 months, and then I was back to my normal rates. When I called to question things, I was basically told I misunderstood what the offer was. I didn't misunderstand anything. I was never informed this deal was for 2 months only, or I would've just left at that point.
Anyway, I demanded a manager and threatened to leave and go to cable. He laughed and told me to go for it. I was floored that a manager in their customer service dept. would encourage a customer to go elsewhere. So I did.
Back in January of this year, I received my final bill from Verizon, which was a credit for $78.14. I called them and requested a check, since I couldn't apply the money towards any futre bills. They told me it would take a month to process, because they had to make sure I had no outstanding bills. February came, and I called back. I was then told I still had to wait one more month, and a check would definitely be mailed to me on March 2, 2008.
I was keeping notes on all of this, but I was going through some family issues and forgot to inquire about my money on March 2nd. I realized on May 1st I still hadn't received my money from them.
I called again, and was told that no paperwork was ever processed, and my money was tied up in accounting. I demanded a check be overighted to me, since it had now been 5 months I'm waiting on this money. I was told no, it was going to take an additional 6-8 weeks to receive my money back!!! I demanded a manager, who did nothing for me. I demanded his manager, and she did nothing for me, so I asked for her manager. She told me her manager doesn't take incoming complaints, he'd call me within 48 hours. Well guess what???? Never heard from him eiather.

Does anyone know a corporate phone number I can call to complain about the terrible customer service and accounting process Verizon has in NY?
I'm at my witt's end with this company. I'm so glad I left, but very frustrated they're holding almost $80 of mine for 5 months!
Could you imagine the late fees and interest they'd charge me, if I didn't pay them for 5 months?
Thanks for listening.
-Tammy