Skinceuticals Complaint

Subject: Burned by...

Reviewed by ChristineLaguna
Complaint

Subject: Burned by Skinceuticals , Inc. - city: Pacific Palisades, st: CA
Review copy
To Principal Russell Moon and President Alden Pinnell of Skinceuticals, Inc.: I am writing to let you know that I have been using your skin care line for six years. Just recently, May 4th,2007, I have tried for the first time, the gel peel/sm on my own skin to test out the product before using it on my clients. I had a frightening reaction to to this peel which made my skin frost in less than five seconds, I immediately removed it with cold compresses. On the product it states that it can be used on sensitive and acneic skins. I find that this information is misleading and dangerous to the consumer. The entire weekend I had to gauze my face and use ointment to try and save my skin. I called your customer service representative and they were not helpful nor sympathetic to my skin's reaction. My main concern is that this product can cause severe injury to someone's skin and as a professional for the last 15 years I have never seen nor had anything react so painfully to myself or anyone else. I will be sending the product back and hope that the staff you have answering your calls will have a little more compassion that what I received on the phone. Because of this incident and the time consumed in dealing with all of this, I will no longer buy or refer anyone to purchase your products.

Respectfully,
Christine, Santa Monica, CA

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