Stub Hub Complaint

Stubhub Ripoff - Baseball Tickets

Reviewed by kpressley
Complaint

I should've checked out the reviews before trying to get tickets at StubHub.com! I purchased 2 tickets the night before an afternoon baseball game. I received the sale "confirmation" in my Yahoo email immediately after the purchase, and it noted that the tickets would take "a few minutes to arrive." After finding nothing in my inbox the next morning, my journey began. Here are the quick & dirty stats:

6 phone calls to customer service (4 customer service reps and 2 "supervisors")
5 statements from reps and supervisors claiming, "We show that we've sent the tickets 3 times...are you sure you checked your spam settings?"
7 times on hold for a total of about an hour
0 tickets - they never did arrive, even after the event was over

The tipping point was this: After I offered to provide 2 more email addresses to test their systems, the last supervisor (perhaps after realizing I wasn't about to give up), finally declared that it would just be easier to refund my sale. Ya think? I'll believe it when I see it in my bank statement.

The toughest part is that this game was a Father's Day gift. I was looking forward to an afternoon with my daughter, under the sun, close to the field, within shouting distance of her favorite first baseman. To add insult to injury, the home team scored the winning run in the bottom of the 10th inning.

Stubhub--what a complete joke. I will do my part to make sure that nobody I know goes near them!

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Stub Hub!

	Create a support ticket for Stub Hub!

	More Stub Hub reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Company was claimed!

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

tasbery says: (4 months ago)

AND they are THIRD party, you're not buying from ticketmaster or the box office.. you're buying from some OTHER idiot trying to sell their tickets!! if you're lucky your seller will be a BROKER and youll get UPGRADED seats which happens more time than not.

tasbery says: (4 months ago)

email is email, it is not stubhubs fault you did not get the email maybe your computer sucked. you tihnk their goal is to screw you?? exactly, you think they want to spend five hours on the phone with a butt head???

View all comments

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 4+8 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Stub Hub reviews

Similar reviews

MeasuredUp Success Stories

"I forwarded my review to my friends and to the company I reviewed. They told me they would never replace the product I bought there but when they saw the review they made good." Anonymous

Activity

All Activity

2 Comments

DetailsReview Rating: 1 out of 5
Reviewed By: kpressley
Company: Stub Hub
Product: Baseball Tickets
Date Added: 5 months ago

Click here to add this free widget to your website or blog!

[Top]

Stub Hub Complaint