Stub Hub Complaint

Stub Hub is the WORST - Football game

Renita's Picture Reviewed by Renita
Complaint 		 0

I had a horrible experience with Stub Hub . I bought 7 tickets for the Cotton Bowl on 12-7. THey said they would ship on 12-28. This concerned me because it was a Sunday - hello? Who ships on Sunday. They said, "Don't worry, you have the Stub Hub guarantee!" If I ever hear that one more time in my life I will throw up! On all the times I called trying to call and find out where the ###@@@!!! my tickets were, they told me this. Well, after about 5 hours on hold over 2 weeks (no I am NOT exaggerating!), and about 40 phone calls - none of which were returned, I never got my tickets! We were driving to Dallas on New Year's Day (the day before the Cotton Bowl) In 3 different cars (8 hour drive) with NO tickets. Finally, about 2 in the afternoon, I talked to Tom. For the first time, someone actually called me back - Tom - to tell me that, So sorry, we can not get you tickets. We will give you your money back!" Hello, I had hotel rooms, 3 car loads of folks, dinner reservations all for a fun packed time in Dallas with No tickets to see Ole Miss play! And guess what, after he told me I would get my money back, he said, "Is there anything else Stub Hub can do for you?" I was speechless for a second. Then, I said, " I think you have done quite enough." I will NEVER use them again. PLEASE do not use them yourselves. They will cause you misery!

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