Petco Complaint

Stormee

chev70's Picture Reviewed by chev70
Complaint 		 0

My poor keeshond was matted and needed grooming - I told the Delafield WI groomer that I knew she was matted and would need additional brushing and that I would be happy to pay for this when I dropped the dog off at 10 am. They called about 3 and said I could pick her up at 5! They shaved her tail - her britches were completely gone - I was horrified - I asked the manager why - they said she was matted - and tried to tell me the dog needed to come in more than once a year - I had been grooming her myself - but siply didn't have time - They never answered me as to why they didn't contact me prior to shaving her - They did groom her correctly 2 years ago. NEVER NEVER shave a Keeshond tail and britches & NEVER NEVER USE PETCO !!!

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groommgr says: (2 months ago)
 0
If the pants and tail were matted, then they needed to be shaved. Dematting a dog, especially that breed with that coat and hadn't seen a groomer in a year, is extremely painful to the dog. This is pure neglect on your part and you sure as hell can't blame the groomer for this one!




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