All American Management Complaint
Steer clear of renting from this company! - Property Management
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Reviewed by klondike1370 Please Improve |
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Let me start by saying that the home I rented was beautiful, and in a fantastic neighborhood. I really wanted to purchase, but was relocated by my company to Orlando and had to be there quickly. I never met my original property manager. After telling me she probably couldn't be at the house on the start date of my lease (with movers, et al already on the way), she ended up leaving the keys in a lockbox and giving me the code. Over the course of my lease, I had to call them infrequently...never receiving a call back. I think the person assigned to my property has changed 3-4 times over the year and a half I lived there. At the end of the first year they sent a letter stating that if I was planning on moving to let them know, otherwise they would just assume you were staying. A few months later, my company relocated me. I tried calling several times to have the process explained to me...again, no return calls. Finally received e-mail with two choices: 1) pay two months rent, 1 month "penalty," and lose my deposit, and 2) continue to pay for the home and maintenance (through remainder of lease), while they can still rent it to another party (tough choice). They said my not responding to the letter ( that they said not to respond to) assumed another year lease, and I believed it to be month to month. I wrote the date I intended to move on the letter, and sent back. Received letter today stating that I owe them another $1600 (in addition to the $5800 I've already paid to get out of lease). I called a few more times for an explanation...guess where that got me. I am seriously considering legal action. One person there worth any oxygen is Meghan (annual home inspector)...super friendly on the few occasions I dealt with her. Now keep in mind...I'm sure people disappear out of rentals all the time, or trash the houses. I left the home in better shape (especially the lawn) than when I moved in. They treat their tenants like garbage! They used to have the staff names and contacts on their website, but the info was removed and its been 'under construction' for months. Steer clear of any of their properties.
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