Sprint Nextel Corp Complaint

the2ndflood says: (5 months ago)

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UPDATE: A woman from Sprint's Executive Relations Dept contacted me. First by phone, then by email. In her email she made notice that she saw that I was able to talk my way out of paying the full Early Termination Fee and the taxes that went along with that. She seemed annoyed by this. She said that those fees were legitimate. So I informed her that ((NO)) Those Fee's Were ((NOT)) legitimate. Firstly, the ETF is is something Sprint charged me, Not the government. It is a Punishment fee. So wireless taxes on that are ((NOT)) valid, because they did not cover service costs. Then I informed here that like everyone else, I had paid for my last month of wireless service with my very first Sprint bill. Because the customers has to pay a Pro-Rate fee of the service used for that billing cycle, then for the next month in advance. So my last month of service on the new contract was Paid-in-Full over a year ago. So if she wanted to get technical, Sprint owed me money. I didn't use my entire last month of service; even though it was paid for. So Sprint in reality owes me money.

After this e-mail I never heard from her again. I sent her two more e-mails. Just asking her if this case was closed. So I am guessing she didn't like the idea that I picked apart her argument and that is why I was able to get those fees waved in the first place. ((KEEP THIS IN MIND)) Since you already paid for your last month of service on your first bill, your final month of service should cost your ZERO dollars. So many people forget this and end up paying for service they never used, and that was already paid for. Wireless carriers like Sprint don't remind you of this fact though; so make sure you ask about it. And the ETF aka The Punishment Fee is a fee you are forced to pay; even when that carriers services have turned into trash. It is not a government imposed tax. So paying wireless service taxes on that doesn't make much since. Each carrier is different, but if you threaten a BBB, FTC and FCC complaint; they will normally back down and remove the fees.

So that is how I got out of paying the stupid Sprint ETF fees. And that is why this woman really didn't want to deal with me. But I'm not going to let some company push me around! So if you have been abused to the limit, then COMPLAIN EVERYWHERE ABOUT IT!!

Sprint Executive Relations Phone Number: 1-866-727-0665.
Email Address: boardinquiries@sprint.com.

the2ndflood says: (6 months ago)

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P.S. If you want any true help, skip Customer Care and go right to Sprint Executive Relations 1-866-727-0665. They do have an email address boardinquiries AT sprint.com. Replace the AT with @. I don't want them getting spammed by Spam-Spiders.