Sprint Nextel Corp Complaint

Sprint Destroys Nextel...

Reviewed by Shelly
Complaint

Sprint Destroys Nextel

Nextel-Crawfordsville, Indiana

I loved my Nextel and had no problems until they merged with Sprint! Since the merge my bills are screwed up, they want new deposits; even though they just gave mine back to me ! All because I had called in and merged my plan and my husbands plan into one...supposedly lower monthly plan. All I keep hearing is well maam that is Sprints policy...I didn't sign up with Sprint !!!!!! I signed up with Nextel !!!!...I dumped Sprint 5 years ago for fraudelent charges to my bill. Now the double billed me, demanded new deposits and didn't honor their original price agreement, plus it took 2 months for them to switch everything properly.

I think I should have a choice to opt out of my carrier without penalty when they become someone else and you are now left with a company u didn't want to deal with.

I told them I wanted to get out and they said it would be $400, $200 for me and $200 for my husband. I woukld drop them in a heartbeat if I had the money.

Just so everyone knows I told the sales guy when I called that I had lost my job and wanted to get a cheaper plan and he said this would solve my problems....yeah now instead of $60 for my husbands bill and $60 for mine with the double bill and the deposits and all we're talking over $400...way to help your customers when they're down !!!!! GO SPRINT....to you know where! NEXTEL how could you do this to me ????

Shelly - Indiana

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