AttUverse Complaint

Reviewed by dcolli1 Complaint

0

We have been AT&T customers forever. We previously had a home phone, 2 cell phones, Internet service and DISH network through AT&T. We switched to AT&T U-verse on March 15, 2009. This has had to be the worse experience I have ever had with any phone, Internet or TV service. First the installer was 2 hours late and it took him over 7 hours to complete the install. He knocked several things over including a ceramic bank, which broke. Our service was not at all what I had heard about or expected.

· Our TV remotes did not work correctly and still do not after several calls to tech support and even after having a second tech come out to correct the problems. We still have to select the ATT button or the TV button (this depending on what actually did turn on when we first turn the TV on) and the "ON" button after we already turned the TV on using the "ON" button. I told the tech that I guess their technology was just not as good as the DISH network technology since we never had this problem with their remotes.

· Our phone had a reverb and buzzing sound, which was finally corrected, I believe on the third call to tech support. The original installer also relocated our main phone from the kitchen to our office stating that it needed to be next to the 2Wire he installed by the computer. The second installer did correct this.

· My Internet service was supposed to have been upgraded but I have not noticed any better service than I previously had, which was a DSL service.
· We have recently noticed that if we use the rewind and play back option the TV screen will sometimes freeze after we are back on live TV. We then need to rewind and then go forward again to unfreeze it.

· Also our TV screen will occasionally get distorted for no reason and then return to normal, thank goodness!

Even though I have spoken with several pleasant and seemingly knowledgeable techs I still have to say the services provided are not acceptable. I am very disappointed that someone as big as AT&T cannot provide a better service.

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