SnapFish.com Complaint

SnapFish customer service

matt19605's Picture Reviewed by matt19605
Try Harder 		0  

In the past I had used a number of online services to make prints from my digital photos, all with decent results- including SnapFish.com .
The problem was when I ordered a "photo gift" from SnapFish. I wanted a T-shirt with a picture of my dad's dog on it, for my dad's birthday.
I completed the order and unlike the regular photos, the merchandise never came. It was difficult to figure out how to reach them, and when I did, I was told to wait 20 more full business days- which I did.
The item never came and I contacted them again. They assured me that they mailed it out and it must have gotten lost in the mail, and they reluctantly sent it out again.
I never got it the second time either, and once again they made me wait longer before deciding that it was truly lost. Once again they shrugged off responsibility, but did overnight the item at their cost.
I got the shirt 6 weeks after my dad's birthday, and I originally ordered it 4 weeks before his birthday!
They made good for it and sent it out, but all the while being unapologetic and not really taking responsibility. There are a lot of these services online and I will not use SnapFish again.


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