Sleepy's Complaint

Sleepy's Won't Honor Warrantees - Sealy Mattress

HateSleepys's Picture Reviewed by HateSleepys
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I bought a Sealy mattress at Sleepy's in Philadelphia for my son when he relocated for college 8/2004. It had a 10 year warrantee. Within 2 years the bed was horribly ribbed and very uncomfortable. He called the store. He was told it had to have a 2" deep indentation to be repaired/replaced. The warrantee says 1-1/2". It is a pillow top, pretty hard to measure with all the fluffy topping. He has since moved to Danbury CT. I stayed with him in October 2008 and the bed was incredibly terrible!! He now has developed a low back condition. I told him to try to get the warrantee to replace it. He called the Sleepy's store. He told me that he spoke with Shakira and she was going to notate his file to say that he voided the warrantee because he is not the person that bought the bed. She was horrid on the phone to him. I called local stores that sell Sealy to ask what I should do. I was referred directly to Sealy. They've been nice, trying to be helpful. They've called and spoken with 1-800-753-3797 Reggie and Trakia both. They said they would call me (the customer) to straighten this out. Many calls to Sealy and still no call back from Reggie or Trakia. Today Sealy told me to call myself. I did. I spoke with Shakenya. (She corrected me when I called her Shakira) She worked me over on the phone until she had me very irritated then she told me that the file was notated that he had voided his warrantee and I explained that I was the mom that bought the bed. Nope – it’s voided. She refused to let me through to Trakia or Reggie. Seems that she's the hit man to keep people from getting warrantee or repairs. I think I need to pursue a lawsuit.


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HateSleepys says: (1 month ago)
0  
12-3-08 I am happy to report that the VP of Customer Satisfaction for Sleepy's contacted me. He stepped in to my bad situation and had a local store help my son to choose a new bed. Yes, the manufacturers handle the warrantees but Sealy has the customer go through the store where you made your purchase to arrange the measuring of the bed for potential replacement. Once the VP took over, he followed our case through to the end to make sure that we were 100% satisfied. I feel confident that he is working to prevent the types of employee problem we encountered from occurring in the future. Knowing that Sleepy's has such a caring VP gives me the confidence to do business with them again.

JJorouke says: (2 months ago)
0  
vendors do not do warrantees the manufacturers do


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