Sleep Doctor Mattress Review

Sleep Doctor Mattress redeems itself - King sized mattress

losingsleep's Picture Reviewed by losingsleep
My Recommendation 		0  

I previously wrote a negative review (on this site) of Sleep Doctor Mattress since my husband and I had so many problems. Since I wrote the review, the Muskegon store manager contacted my husband and said that the "Powers that Be" told him that he had to sell us the Rainbow Mist at the Sam's Club Price. Eric wouldn't tell my husband exactly who the "Powers that Be" is/are. Eric did this but still charged us a $77 delivery fee. The mattress arrived on time and had actually been manufactured the day before it was delivered. I was pretty content with that and updated some of the sites that I posted negatively on. I was then personally contacted by Phil ****, who is co-owner of Sleep Doctor Mattress. Phil was extremely apologetic for everything that my husband and I went through. Phil was genuinely concerned that my husband and I end up satisfied with the services that we received from Sleep Doctor Mattress. Phil said that Eric would be reprimanded. Phil was incredulous that Eric would charge us a delivery fee after everything that we had gone through. Phil promised to refund this delivery fee. Phil said that he and his brother, Roger ****, wanted to take my husband out to dinner and asked where we liked to eat. Phil suggested Red Lobster, which we love, and said that he would send us a gift card. Phil followed through on his promises. We received a check with the refunded delivery fee, as well as a $75 gift card to Red Lobster. The refund and the gift card were nice, but what meant the most to me was having him personally contact me and apologize. My viewpoint on Sleep Doctor has drastically changed. I still wouldn't deal with Eric, but I now feel that the company itself stands up to its advertising. I actually would recommend purchasing a mattress from them as opposed to a large chain store because you would be much more likely to have your problem addressed. Phil and Roger ***** are true, caring businessmen. I just hope that some of their employees learn to be more like them.


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badbed says: (3 months ago)
0  
I bought a bed at Sleep Doctor about a month ago. I told Tom I needed a firm bed and showed him the one I chose. He showed me another bed that was "the same firmness" and recommended that one for a side sleeper per Doctors, Chiro, etc. I asked if after sleeping on the bed and it wasn't comfortable then what? He assured me they take care of their customers. After 2 nights, I was having back pain. I thought I would wait a few more days to let my body adjust to the new bed. I woke up with so much pain in my spine, I was late an hour and a half for work. I called and stopped in to talk to Steve the manager and they said I could pick out another bed, pay the difference plus $200 handling fee. I wake up everyday with neck and upper back pain. I couldn't believe the run around I was given. They finally sent someone to check out the mattress. It was only sagging 1 inch (in less than a month) they won't do anything unless its two inches. I called the attorney general's office and they told me to file a complaint. I will write the Better Business Bureau and put an article in the Jackson Citizen Patriot to warn people of the Sleep Doctors practices.


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