Anthropologie Complaint

Slander by Anthropologie

Reviewed by PetraValentine
Please Improve

340 S Lake Avenue

Pasadena, CA 91101

(626) 796-5120 Anthropologie

Categories: Home Decor, Jewelry, Women's Clothing

Neighborhood: Pasadena

1 star rating 08/12/2008

I have learned that Anthropologie red-lines customers at whim and worse. Please, read my letter below.

August 11, 2008

Glen Senk, President
Anthropologie Corporate Headquarters
5000 South Broad Street
Building 7
Philadelphia, Pennsylvania 15112 BY CERTIFIED MAIL

Dear Mr. Senk:

Please refer to my previous correspondence regarding your odd practice of blacklisting customers for complaining and my having been blacklisted at Anthropologie for having "complained."

This year, my birthday present came from another retail store. The reason for this action on my family's part, I have since learned from my mother, is that my sister in law was informed by Pasadena Anthropologie that I "was thrown out" of the store. When I called the Pasadena store, the manager was short with me with no further explanation.

This morning an Anthropologie designated corporate official called me from your headquarters. Mr. Senk, I believe that you have taken your little petty little rules to the point of slander. For your information "slander is an untruthful oral (spoken) statement about a person that harms the person's reputation or standing in the community."

I am a well-known screenwriter. How far do you wish to take this? Meanwhile, I will seek legal counsel.

I remain sincerely,

M

cc: Esq

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Comments - Consumers and Companies Connect by Commenting

carebear says: (2 months ago)

What on earth is this person talking about? What does she mean by "redline". Sounds simply crazy. I've had nothing but positive experiences at Anthropologie for several years now.

Valentine says: (2 months ago)

Anthropologie/Urban Outfitters
340 S Lake Avenue
Pasadena, CA 91101
Website:
Phone: (626)796-5120

Complaint Text

Please read my previous letter to Anthropologie President Glen Senk.

I've just learned that as an extension of their blacklist to me, my own son, a separate person, has also been red-lined by Anthropologie and Urban outfitters for using the same billing address -- the house in which he was raised and a historical landmark in the city of Glendale -- and he's not allowed to purchase at Anthropologie/Urban Outfitters either. My son is an awarded graphic designer with many credits to his name who works for a major corporation. He has only shopped for presents at these stores. I'm a professional screenwriter. What is going on here? I have requested a copy from Anthropologie of my purchase history and will be complaining to American Express, the card I've used on most if not all of my purchases for the lasy two years -- and MBNA, as well, and send them a copy of all my purchases there --

petrav says: (3 months ago)

Although I have not heard from Anthropologie (Urban Outfitters) and its corporate official was rather robotic, I believe that mine is more than a simple dispute over some merchandise. Someone at Anthropologie said something false about me to a member of my family (and who knows who else) and I'm aware they're apparently in the business of red-lining customers AND their relatives by virtue of their family connection regardless of how arbitrary or incorrect their decision -- which is all pretty creepy.

I admit that I was angry (and still am) when I wrote my review. I loved their furniture and have several pieces in my home. I have NEVER had similar problems with any retail store and people are usually very, very nice to me. Since my credit is excellent, and I'm a nice person, good customer service is the sort of thing to which I'm accustomed. In fact, there was a girl at Anthropologie on-line that couldn't be nicer. Nonetheless, I am hurt and mystified by this. I'm also a little afraid of a company that is involved in legal wrangling against other retailers for "copyright infringement." There's also a slander lawsuit. This information can be found on line.

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