Stub Hub Complaint

StubHubECC says: (1 day ago)

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Hi, I am following up on the behalf of Executive Customer Care at StubHub. We read your comment and can certainly understand your frustration with receiving your payment. We sincerely apologize for any inconvenience you may have experienced. When you sell tickets on our site, as soon as we confirm the buyer received the tickets, we will start processing and sending payment within 2-5 business days. We regret that this may not have taken place during your experience. We would like the opportunity to ensure that your situation has been resolved. Unfortunately, I do not have the order number or the account that this transaction took place and was hoping you could provide further detail. Please email us at yourfeebackmatters@stubhub.com, attn: Susan, and include the email address that your StubHub account is registered with. I look forward to speaking with you! Susan Hickok, StubHub Executive Customer Care

Patient1 says: (1 year ago)

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I sold season tickets on StubHub. They sent me a confirmation email on 8/6/2008 stating that payment would be processed in 5-7 days and then sent via US mail. It is now 9/8/2008 and nothing. I called Customer Service and they said "your payment was never released for processing - it will be released today." This is the second time I have heard this. Their VP Bus Ops, Noah Goldberg, should be ashamed of himself and his cheap tactics.