DELL CUSTOMER SERVICE Complaint

Shipping Carrier Policy - Delivery

Rehf's Picture Reviewed by Rehf
Complaint 		 0

Dell does not provide specific shipping carrier information. A customer cannot request a specific carrier. Dell shipped my son's computer to his college apartment using FedX. Fedx will not deliver to an apartment only to the outside door of the building. The estimated delivery time was 8AM to 8PM. My son, who is disabled, was expected to sit, stand and lay on the floor in the lobby of his building to receive his computer from 8am to the delivery.

After several calls to Dell and FedX (Dell did nothing), the Fedx driver agreed to call just before delivery. My son had already sat in the lobby almost 3 hours.

Recommendation - Do not buy Dell if you live in an apartment and don't have anything shipped FedX.

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